Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

GE Appliances; Columbia (SC); Hybrid; USD 30,000 - 45,000; Full time

Job summary

A prominent appliance company is looking for a Bilingual Spanish Inbound Customer Service Agent to resolve escalated customer concerns effectively. The ideal candidate will need exceptional communication skills in both English and Spanish and experience in a call-center environment. This role allows for flexible work arrangements and emphasizes a commitment to inclusivity and diversity within the workplace.

Benefits

Flexible work arrangements

Career path and promotional opportunities

Commitment to inclusion and diversity

Qualifications

• Ability to communicate effectively in English and Spanish.
• Minimum of 1-year Call-Center experience required.
• Exceptional organizational skills and ability to multi-task.

Responsibilities

• Resolve escalated customer concerns and capture all facts.
• Follow up with customers via phone, email, or text.
• Negotiate solutions that benefit customers and the company.

Skills

Bilingual Spanish

Customer service

Conflict resolution

Excellent written & verbal skills

Time management

Education

High School Diploma or GED

Tools

Computer navigation

Job description

Overview

Bilingual Spanish Inbound Customer Service Agent - Consumer Relations

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.

Responsibilities

• Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry.
• Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions.
• Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.
• Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc.
• Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager.
• Complete consumer reviews for satisfaction before case closure.
• Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and po.

What You'll Bring to Our Team

Position Requirements :

• Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form.
• High School Diploma or GED.
• Minimum of 1-year Call-Center experience.
• Minimum of 2-years Escalated Customer Service experience.
• Ability to communicate effectively in English is a requirement.
• Excellent written & verbal skills.
• Moderate to advanced computer skills; navigating multiple online applications.
• Exceptional organizational skills; ability to effectively multi-task.
• Ability to handle high-volume calls while simultaneously handling multiple online applications.
• Previous experience working from home (preferred).

Soft Skills :

• Passion for helping customers and problem-solving.
• Flexible with the ability to take direction from management yet work independently to achieve goals.
• Active listening skills and the ability to ask questions.
• Conflict resolution skills; negotiation skills; and time management skills.
• Flexibility, being the ability to adapt to change. Critical thinking skills.
• Desire to work in a team environment towards common goals.
• Ability to remain calm and show empathy while handling challenging customer concerns.

Requirements for Remote Work Environment

• Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.
• A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues.
• Internet Speed Requirements:
• Ping 50 Mbps or lower.
• Download 50 Mbps or higher.
• Upload 15 Mbps or higher.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute; strengthen communities where we live and work; reinforce a culture of belonging, purpose, and engagement. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [e-mail].