BILINGUAL (Spanish/English) Senior Resolution Coordinator, Contact Center

Walmart; Arkansas; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated individuals for a customer care role. This position involves providing exceptional service through various channels, ensuring customer satisfaction while navigating complex systems. Ideal candidates will be bilingual and possess strong problem-solving skills. Join a supportive team that values your growth and offers flexible shift opportunities. With competitive hourly wages and a range of benefits, this role is perfect for those looking to advance their careers in a dynamic environment.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock purchase plan

Performance bonuses

Store discounts

Education assistance

Qualifications

• Must be bilingual in English and Spanish, both speaking and writing.
• At least 6 months experience in customer service or contact center.

Responsibilities

• Handle a high volume of incoming calls, chats, and emails.
• Navigate multiple systems to answer questions and resolve issues.

Skills

Bilingual (English and Spanish)

Customer service experience

Problem-solving skills

Typing (minimum 25 WPM)

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word)

Job description

Position Summary...

What you'll do...

Job Description

We are currently looking for candidates located in the states listed: AL, AR, AZ, FL, GA, ID, KS, KY, LA, ME, MD, MI, MO, MS, NE, NM, NC, OH, OK, SC, TN, TX, UT, VT, VA, WY.

If you are not currently located in one of the identified states, your application will not be considered for this position. Please review other positions on the Career Portal that interest you.

At Walmart we are always “Happy to Help”

The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, and email. We handle over 10 million contacts per year in a metrics-driven environment where associates thrive.

We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, advancing careers, and recognizing individual and team achievements.

We are looking for career-minded, customer-centric individuals with experience in providing excellent customer service.

Essential Job Functions

As a Customer Care Resolution Coordinator, you will handle a high volume of incoming calls, chats, and emails from customers, stores, and associates, navigating multiple systems to answer questions and resolve issues.

Customer Care Coordinators must communicate professionally and conversationally, using all available resources to ensure customer satisfaction. Punctuality, reliability, problem-solving skills, integrity, and dedication to making a difference are essential.

The Requirements:

• Must be bilingual (English and Spanish, speaking and writing)
• Must type a minimum of 25 WPM
• Proficient with Microsoft Office (Outlook, Word)
• High school diploma or GED
• Successful completion of mandatory training
• Customer service experience
• Preferred: 6 months experience in a contact center or retail environment
• Preferred: 6 months experience with computer processing/data entry software

Location:

Work from Home in Approved States

Hours:

We provide 24/7 customer care with various shift opportunities.

Associate Benefits:

Benefits vary by eligibility and position, including medical, dental, vision, 401(k), stock purchase, performance bonuses, store discounts, education assistance, and more. For detailed information, visit One.Walmart.

Compensation:

The hourly wage range is $16.00-$28.00, with potential premiums based on specific circumstances.

Minimum Qualifications...

At least 6 months experience addressing and responding to customer requests in a contact center or retail environment, and 6 months experience with basic computer processing/data entry software.

Preferred Qualifications...

Experience in retail, contact center operations, or related areas.

Primary Location...

608 Sw 8th St, Bentonville, AR 72712-6207, United States of America