Bilingual (Spanish/English) Sales Customer Experts - Evening/Overnights - Remote

Teleperformance; United States; Remote; USD 30,000 - 42,000; Full time

Job summary

Teleperformance is seeking motivated Spanish/English Sales Representatives who can effectively interact with customers and provide resolution to inquiries in a dynamic and supportive environment. Candidates should possess customer service experience, excellent communication, and problem-solving skills, with a commitment to delivering outstanding service. This role can be performed remotely, requiring stable internet and a dedicated workspace. Join us in fostering a positive and inclusive workplace culture.

Benefits

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k)

Paid Time Off

Employee wellness and engagement programs

Qualifications

• Minimum 6 months customer service and sales experience.
• Ability to type at least 25 wpm.
• Proven oral and written communication skills.

Responsibilities

• Field customer inquiries through phone/email/chat/social media.
• Calmly resolve and de-escalate issues.
• Track call-related information for auditing.

Skills

Customer service experience

Problem-solving

Communication skills

Negotiation skills

Listening skills

Education

High School Graduate or GED

Job description

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people's livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Responsibilities

Your Responsibilities

Spanish/English Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

• 6 months customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• 6 months Call Center experience, preferred
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
• 6 months sales experience minimum
• Able to work independently
• Ability to work in a constantly changing and fast paced environment
• Ability to stay composed and objective
• Strong listening skills
• Superior negotiating skills

Work from Home Requirements:

• Internet Requirements:
  • Minimum subscribed download rate equal or exceeds 15.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 5.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required
• Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets