Bilingual (Spanish & English) Client Success Agent - Remote

The Credit Pros; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading US-based credit repair service provider as a bilingual client service representative. In this full-time remote role, you will support clients by resolving inquiries and enhancing their experience. Your excellent communication skills and customer-first mindset will help you thrive in a dynamic environment. With opportunities for employee development and a positive work culture, this position is perfect for those eager to grow in the credit industry. Embrace the chance to make a difference in clients' financial well-being while enjoying the flexibility of remote work.

Benefits

Flexible accrued paid time off

Company holidays

Birthday time off

Employee development opportunities

Management training

Coaching and upskilling opportunities

Health benefits eligibility after one year

Qualifications

• Experience in B2C financial and banking services.
• Knowledge of the US credit industry.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Log, review, and follow up on customer requests.

Skills

Bilingual (Spanish & English)

Customer Service

Communication Skills

Empathy

Solution-oriented Mindset

Education

High School Diploma

1-2 years' experience in customer service

Tools

Salesforce

ZOHO

Microsoft Suite

Job description

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on new challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a bilingual (Spanish & English) client service representative, you’ll play a pivotal role in driving client satisfaction and revenue growth, supporting retention and expansion objectives. You will provide phone-based support to customers from your home, resolving and escalating product & platform issues, and answering account and billing questions. Your communication skills and customer-first mindset will help you empathetically collaborate with TCP’s customers to resolve their issues.

What you’ll be doing:

1. Handle customer inquiries via phone, email, and chat per SOPs.
2. Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
3. Escalate and assign issues to relevant departments as needed.
4. Log, review, and follow up on customer requests and resolutions.
5. Investigate, research, and provide accurate solutions.
6. Maintain and update customer records during interactions.
7. Achieve KPIs for client-facing time, call quality, and occupancy.
8. Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
9. Clarify charges, generate statements, and process billing adjustments.
10. Handle service cancellations, applying retention strategies and resolutions.
11. Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for:

1. Fully bilingual/native in Spanish & English communication.
2. Technological requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.
3. Comfortable working remotely in Eastern Time Zone for an 8-hour shift with 30 mins unpaid lunch and two 15 mins unpaid breaks.
4. Availability for Monday to Saturday from 10:00 AM to 07:00 PM Eastern Time.
5. 1-2 years' experience in customer service within the B2C financial and banking services industry.
6. Knowledge of the US credit industry, including credit cards, lines of credit, and personal loans.
7. Customer-first orientation and empathy towards customer needs.
8. Excellent communication skills and a solution-oriented mindset.
9. Hunger to learn and familiarize oneself with TCP’s technological suite.

What’s in it for you:

1. An opportunity to join a leading US-based credit repair service provider.
2. Full-time, permanent role.
3. 100% remote work environment with a positive work culture.
4. Base salary: $7/hr or $1,213/month.
5. Employee development, management training, coaching, and upskilling opportunities.
6. Flexible accrued paid time off.
7. Company holidays.
8. Birthday time off.
9. Eligibility for health benefits after one year of employment.

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic status, color, ability, disability, age, religious beliefs, or other characteristics. We believe everyone deserves equal opportunities to grow and succeed.