Bilingual Spanish Customer Service Representative

Frontline Group, LLC; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A customer service consulting firm is seeking a Bilingual Spanish Customer Service Representative to assist individuals in connecting to emergency shelters. The ideal candidate will be fluent in Spanish and English, with prior customer service experience and the ability to navigate various software systems. Flexible working hours, including weekends, are required.

Qualifications

• Fluency in both Spanish and English (spoken and written).
• Previous call center or customer service experience preferred.
• Ability to navigate technology and different software systems.

Responsibilities

• Provide support connecting individuals to emergency shelter and resources.
• Assist customers through various communication channels in both Spanish and English.
• Maintain accurate records of customer interactions.

Skills

Fluency in Spanish

Fluency in English

Customer service experience

Technological proficiency

Job description

A company is looking for a Bilingual Spanish Customer Service Representative.

Key Responsibilities

• Provide support connecting individuals to emergency shelter and resources
• Assist customers through various communication channels in both Spanish and English
• Navigate multiple systems and maintain accurate records of customer interactions

Required Qualifications, Training, and Education

• Fluency in both Spanish and English (spoken and written)
• Previous call center or customer service experience
• Proficient in using technology and navigating various software systems
• Must have a Windows PC or laptop with specific hardware requirements
• Ability to work flexible hours, including weekends