Bilingual/Spanish Customer Service Rep (Remote only in posted locations)

Regions Bank; Houston (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A banking institution in Houston is looking for a Customer Service Representative to provide exceptional customer service and educate clients about banking products. This role offers comprehensive training, opportunities for career advancement, and a flexible benefits package including medical and dental coverage. Ideal candidates will have a high school diploma and customer service experience.

Benefits

Comprehensive training programs

Flexible benefits package

Paid time off

Qualifications

• Completion of onboarding training including three weeks of instructor-led and two to four weeks of on-the-job training.
• Ability to operate a keyboard and mouse for extended periods.
• Capability to accurately observe on-screen text and images.

Responsibilities

• Provide exceptional customer service by answering inquiries and resolving problems.
• Educate customers on a wide range of banking products and services.
• Implement the employer's core values in daily interactions.

Skills

Customer service

Bilingual (English and Spanish)

Verbal communication

Education

High school diploma or GED

Job description

Overview

Employer Industry: Banking

Why consider this job opportunity:

• Pay range up to $48,085.20
• Comprehensive and ongoing training programs for career development
• Flexible benefits package including medical, dental, and vision coverage
• Opportunity for career advancement within the organization
• Supportive leadership team that invests in your growth through coaching and mentoring
• Paid time off, parental leave, and employee assistance programs available

Responsibilities

• Provide exceptional customer service by answering inquiries and resolving problems to enhance the banking experience
• Educate customers on a wide range of banking products and services to help them achieve their financial goals
• Implement the employer\'s core values in daily interactions with customers
• Track time and adhere to overtime regulations as a non-exempt employee
• Work collaboratively in a fast-paced contact center environment

Qualifications

• High school diploma or GED
• Completion of onboarding training including three weeks of instructor-led and two to four weeks of on-the-job training
• Ability to operate a keyboard and mouse for extended periods
• Proficiency in verbal communication using a headset or speaker and microphone
• Capability to accurately observe on-screen text and images

Preferred Qualifications

• One (1) year of customer service or production experience
• Bilingual in English and Spanish

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