Bilingual Spanish Customer Service Advisor

EEONLINE; Oregon; Hybride; USD 28 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Paid time off

401(k)

Résumé du poste

Portland General Electric Company is seeking a Bilingual Spanish Customer Service Advisor (Trainee) in a hybrid role. Training lasts up to eight weeks with potential advancement based on performance.

Starting wage is $24.25/hour plus a $1.50/hour bilingual differential, depending on certification and hybrid scheduling. The position requires 2+ years in customer service, strong communication, and the ability to navigate multiple computer applications.

Qualifications

• 2+ years of customer service experience.
• High school diploma or GED.
• Proficient data entry skills (minimum 20 WPM typing).
• Excellent problem-solving abilities and communication skills.

Responsabilités

• Provide bilingual Spanish customer service and problem resolution.
• Assist customers with services and information during interactions.
• Participate in training as a trainee to transition to a regular role.
• Adapt to hybrid work model with schedule communications.

Connaissances

Customer service

Typing 20 WPM

Multitasking

Verbal and written communication

Problem solving

Microsoft Office

Calm under pressure

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Region

Canada, Oregon, Tualatin

Organization

Portland General Electric Company

End Of Contest

January 21, 2027

Type

full time

Category

Customer service

Description

We're looking for people who genuinely enjoy serving others and take pride in creating an exceptional customer experience. As a Bilingual Customer Service Advisor, you'll solve problems, learn something new every day, and help customers with services that are an important part of their daily lives. No hard sales. No outbound call quotas. Just meaningful customer conversations, problem-solving, and the opportunity to build a career with PGE.

Position: Bilingual Spanish Customer Service Advisor (*Trainee position)

This trainee position offers a maximum of one year to develop your skills, after which advancement to a regular Customer Service Advisor role depends on your performance and current business needs at Portland General Electric.

Starting Wage: $24.25/hour

Bilingual Differential: $1.50/hour. Differential is subject to Spanish-language certification and begin when you begin your hybrid schedule.

Location: Hybrid role (Tualatin office and work from home)

Benefits: Medical, paid time off, 401(k)

Start Date: 11/30

We're Looking For People Who

• Genuinely enjoy helping people and creating positive customer experiences
• Take pride in delivering exceptional service, even during challenging interactions
• Listen carefully and make customers feel heard and understood
• Are naturally curious and enjoy solving problems
• Can remain calm, resourceful, and professional under pressure
• Adapt well when priorities, processes, or information change
• Enjoy learning and building new skills
• Work well as part of a team while taking ownership of the customer experience

Required Skills

• 2+ years customer service experience
• High school diploma or GED
• Strong multitasking abilities with attention to detail
• Proficient data entry skills (minimum 20 WPM typing)
• Excellent problem-solving abilities
• Strong verbal and written communication skills
• Ability to navigate multiple computer applications simultaneously
• Microsoft Office proficiency
• Calm and professional demeanor in stressful situations
• Resilience, as you'll often encounter fast-changing priorities and will need to remain calm, resourceful, and focused under pressure.

Work Environment

• Up to 8-weeks in-person training
• After training: Monday- Friday shifts between 8am-6pm, Schedules are not static. You will be notified approximately 10 days ahead of time of your assigned shifts to allow for adequate planning.
• Initial 30-60 days onsite after training has been completed before transitioning to hybrid model.
• PGE Employees are expected to work during major outages. When we have many customers without power, there will be times when you are expected to report for outage duty. These can be 12-hour shifts and can include weekends and holidays as the Contact Center is staffed 24/7. Please note any hours over 40 hours per work week is considered overtime. PGE pays double time for overtime hours.

Hiring Process

• Position posted until around the time positions are filled.
• Skill and aptitude assessments are sent to candidates.
• After applying and taking the skill and aptitude assessments, top candidates will go through a phone screen.
• In-person interviews will be scheduled beginning in October.
• Pre-employment process includes drug screen (including marijuana), background check (public record and confirmation of high school diploma or GED) and employment verification check.

What can I do to prepare for an interview?

• We are looking for candidates that we feel will be successful in the role. Typically, we have found they possess these strengths: excellent customer service skills, the ability to be change agile, teamwork, computer savvy, and follow PGE's guiding behaviors. They also show awareness for the advisor role, and are knowledgeable about, and show enthusiasm for, working at PGE. Instead of just listing your strengths, describe what you have accomplished because of those strengths.
• Most interviews at Portland General Electric are behavior-based. This means our recruiters and hiring managers will ask about specific professional situations you have been in and your accomplishments. For example, if you mention that you are efficient, you will be asked to provide specific examples from your work history that illustrate this.

Contact

Portland General Electric Company

121 SW Salmon St

Portland

Oregon United States

www.portlandgeneral.com

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