Customer Service Advisor

Portland General Electric; Tualatin (OR); Híbrido; USD 33.000 - 39.000; Jornada completa

Descripción de la vacante

Portland General Electric in Tualatin offers a Customer Service Advisor (Trainee) position with a hybrid work setup. The role provides on-site training for up to 8 weeks, then hybrid shifts Mon–Fri 8am–6pm, with overtime during outages and 12-hour shifts when needed. Start date 11/30; bilingual Spanish speakers receive additional pay.

No hard sales; focus on exceptional customer service. This pathway leads to a regular Customer Service Advisor role based on performance and business needs, with

Formación

• 2+ years customer service experience.
• High school diploma or GED.
• Strong multitasking abilities with attention to detail.
• Proficient data entry skills (minimum 20 WPM typing).
• Excellent problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to navigate multiple computer applications simultaneously.
• Microsoft Office proficiency.
• Calm and professional demeanor in stressful situations.
• Resilience to changing priorities and pressure.

Responsabilidades

• Provide exceptional customer service and problem resolution.
• Assist customers with services essential to daily life.
• Demonstrate calm, professional communication in challenging interactions.
• Adapt to changing processes and priorities while maintaining accuracy.
• Support the customer experience as part of a team.

Conocimientos

Customer service

Data entry

Multitasking

Communication

Problem solving

Microsoft Office

Typing 20 WPM

Calm under pressure

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

***Bilingual preferred Love helping people? Turn that passion into a career at PGE. We’re looking for people who genuinely enjoy serving others and take pride in creating an exceptional customer experience. As a Customer Service Advisor, you’ll solve problems, learn something new every day, and help customers with services that are an important part of their daily lives. No hard sales. No outbound call quotas. Just meaningful customer conversations, problem-solving, and the opportunity to build a career with PGE.

Position

Customer Service Advisor (*Trainee position) *This trainee position offers a maximum of one year to develop your skills, after which advancement to a regular Customer Service Advisor role depends on your performance and current business needs at Portland General Electric.

Starting Wage: $24.25/hour (Additional pay for bilingual Spanish speakers) Location: Hybrid role (Tualatin office and work from home) Benefits: Medical, paid time off, 401(k) Start Date: 11/30

We’re looking for people who:

• Genuinely enjoy helping people and creating positive customer experiences
• Take pride in delivering exceptional service, even during challenging interactions
• Listen carefully and make customers feel heard and understood
• Are naturally curious and enjoy solving problems
• Can remain calm, resourceful, and professional under pressure
• Adapt well when priorities, processes, or information change
• Enjoy learning and building new skills
• Work well as part of a team while taking ownership of the customer experience

Required Skills:

• 2+ years customer service experience
• High school diploma or GED
• Strong multitasking abilities with attention to detail
• Proficient data entry skills (minimum 20 WPM typing)
• Excellent problem-solving abilities
• Strong verbal and written communication skills
• Ability to navigate multiple computer applications simultaneously
• Microsoft Office proficiency
• Calm and professional demeanor in stressful situations
• Resilience, as you’ll often encounter fast-changing priorities and will need to remain calm, resourceful, and focused under pressure.

Work Environment:

Up to 8-weeks in-person training After training: Monday- Friday shifts between 8am-6pm, Schedules are not static. You will be notified approximately 10 days ahead of time of your assigned shifts to allow for adequate planning. Initial 30-60 days onsite after training has been completed before transitioning to hybrid model. PGE Employees are expected to work during major outages. When we have many customers without power, there will be times when you are expected to report for outage duty. These can be 12-hour shifts and can include weekends and holidays as the Contact Center is staffed 24/7. Please note any hours over 40 hours per work week is considered overtime. PGE pays double time for overtime hours.

Hiring Process:

Here is our planned process for our 11/30 class: Position posted until around the time positions are filled. Skill and aptitude assessments are sent to candidates. After applying and taking the skill and aptitude assessments, top candidates will go through a phone screen. In-person interviews will be scheduled beginning in October. Pre-employment process includes drug screen (including marijuana), background check (public record and confirmation of high school diploma or GED) and employment verification check.

Interview Preparation:

We are looking for candidates that we feel will be successful in the role. Typically, we have found they possess these strengths: excellent customer service skills, the ability to be change agile, teamwork, computer savvy, and follow PGE’s guiding behaviors. They also show awareness for the advisor role, and are knowledgeable about, and show enthusiasm for, working at PGE. Instead of just listing your strengths, describe what you have accomplished because of those strengths. Most interviews at Portland General Electric are behavior-based. This means our recruiters and hiring managers will ask about specific professional situations you have been in and your accomplishments. For example, if you mention that you are efficient, you will be asked to provide specific examples from your work history that illustrate this.

Employee Testimonials:

• "I am blown away daily by the unconditional support and all staff at the Tualatin Contact Center. It is unlike anything I have ever experienced before. That kind of support breeds respect and loyalty that you just don't find in other workplace environments..."
• "...Even though I'm new to PGE I feel like I've been successful...I understand that learning is an ongoing process with the nature of the company and as time goes on, I will continue to strive and become even more successful."
• "I enjoy my job and the work I do. Is it stressful at times? Yes, however I feel that what I do makes a difference and I look forward to watching the day unfold and resolving complex issues for all of my customers..."

Visa Sponsorship:

*This position is not eligible for Visa Sponsorships. Must be 18 years of age or older.