Bilingual Spanish Community Health Worker

SCAN Group; Los Angeles (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

A Not-for-Profit Healthcare Organization in Los Angeles is seeking a Community Engagement Specialist to provide person-centered care for seniors, conduct assessments, and support chronic condition management. Ideal candidates will be bilingual in English and Spanish and have at least one year of community engagement experience. This role involves significant travel within South LA County and offers a salary range of $21.78 to $31.52 per hour, along with various employee benefits.

Benefits

Base salary range: $21.78 to $31.52 per hour

Annual employee bonus program

Generous paid-time-off (PTO)

Eleven paid holidays plus 1 floating and 1 birthday holiday

401(k) Retirement Saving Plan with employer match

Tuition reimbursement

Qualifications

• At least 1 year of Community Engagement Experience required.
• Experience working with seniors and conducting home visits strongly preferred.
• Valid driver's license and reliable transportation.

Responsibilities

• Provide person-centered care to frail seniors.
• Conduct assessments for Medi-Cal/Medicare dual-eligible members.
• Support members in managing chronic conditions.

Skills

Bilingual (English/Spanish)

Communication and interpersonal skills

Organizational skills

Problem-solving skills

Basic critical thinking

Education

High School Diploma

Job description

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 277,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare.

SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts.

Job Description:

Enhance frail seniors' ability to age in place, manage their health, navigate the health care system, and live independently by providing person-centered care in accordance with ECM requirements. This individual will act as an integral part of the care team by working directly with members telephonically and in-person to implement plans of care, advocate on behalf of the member and provide member-centric interventions.

You Will

Collaborate in conducting comprehensive assessments to identify chronic conditions and psychosocial challenges affecting independent living. Perform assessments for Medi-Cal/Medicare dual-eligible members referred to Complex Care Management for Long-Term Services and Supports (LTSS) and assist the Registered Nurse in determining Nursing Facility Level of Care.

Support member well-being through observation, positive communication, and motivational interviewing. Conduct face-to-face or phone visits to address care barriers, ensure engagement in primary and preventative care, and support individualized care plan implementation.

Provide care coordination and empower members and their families in managing chronic conditions through coaching, education, healthcare navigation, advocacy, accompaniment to appointments and referrals to community, county, and state resources.

Perform Enhanced Care Management (ECM) activities related to specific Populations of Focus (POF): Individuals Experiencing Homelessness, Individuals At Risk for Avoidable Hospital Or ED Utilization, Adults Living In the Community At Risk of LTC Institutionalization, Adult Nursing Facility Residents Transitioning Back to the Community.

Implement personalized care plans tailored to the medical and social needs of high-risk members, incorporating realistic health goals supporting members inherent wishes.

Actively participate in interdisciplinary planning and case conference meetings to ensure person-centered care and to ensure member receives support following discharge from an inpatient or institutional setting.

Demonstrate strong organizational, follow-through, and engagement skills to achieve positive member outcomes. Adhere to SNP policies and ensure timely, accurate documentation of care plans, service plans, and progress notes within established timeframes.

Network and build relationships with community business organizations like senior and wellness centers, housing outreach events, shelters, landlords, legal aid providers, etc.

Utilize department desktop procedures, workflows, job aids and training material. Identify barriers to work processes and bring to the attention of the supervisor/manager.

Actively adhere to all quality, compliance, and regulatory standards.

Support the achievement of SCAN's Vision and Goals.

Your Qualifications

High School Diploma required.

BILINGUAL- Must be bilingual in English/Spanish. (Test will be administered to assess proficiency.)

At least 1 year of Community Engagement Experience required.

Community Health Worker Certificate preferred.

Experience within managed care, healthcare environment, lived experience or case management strongly preferred.

At least 1 year of experience working with seniors, conducting home visits, and working remotely strongly preferred.

Technical expertise - Basic technical skills for functional area

Problem Solving - Basic problem-solving skills

Communication - Good communication and interpersonal skills

Basic interpersonal skills, including excellent written and verbal communication skills.

Basic organizational skills.

Basic critical thinking skills.

Ability to collaborate effectively within a multidisciplinary team.

Ability to appropriately maintain confidentiality.

Basic understanding of NCQA standards, CMS and DHCS regulations.

Basic knowledge of medical terminology and abbreviations.

Basic understanding of local community resources for seniors.

Travel 50+% of the time in South LA County (Compton & surrounding cities)

Must have a valid driver's license, automobile insurance and reliable transportation.

What's in it for you?

• Base salary range: $21.78 to $31.52 per hour
• Work Mode - Remote/Field (travel 50% or more of the time in South LA County)
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.