Bilingual Spanish Branch Manager- Germantown MD

M&T Bank; Germantown (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

M&T Bank in Germantown, MD is seeking an experienced Branch Manager to lead daily branch operations, drive sales, and deliver outstanding customer experiences.

You will coach staff, manage risk, foster community partnerships, and ensure compliance with regulations while personally accountable for branch results. This leadership role requires a track record of team motivation, strong networking, and the ability to grow retail and business banking relationships.

Qualifications

• Branch management experience and proven success in business development, sales growth, and relationship management.
• Strong community involvement and networking skills with ability to build partnerships and expand market presence.
• Dynamic and results-driven leader with a track record of motivating teams and delivering exceptional customer experiences.

Responsibilities

• Manage all activities of a branch and oversee customer and employee experience, digital engagement, transactions/operations, servicing, and sales.
• Identify Retail and Business Banking customers' needs and provide personalized short and long-term solutions.
• Independently source and process Business Banking loan requests up to $250,000 and bundle products accordingly.
• Ensure regulatory, operational, security, and control requirements are met with strong risk management.
• Lead and develop branch employees to achieve performance goals; hire, onboard, and retain top talent.
• Promote fraud-prevention tools and digital security features for customers.
• Drive community presence by representing the bank at events and building partnerships.
• Adhere to risk/regulatory standards and maintain internal controls; comply with the Federal SAFE Act.

Skills

Branch Manager experience

Business development

Relationship management

Community involvement

Leadership & customer experience

Job description

What We're Looking For

• Branch Manager experience
• Proven success in business development, sales growth, and relationship management.
• Strong community involvement and networking skills, with the ability to build partnerships and expand market presence.
• A dynamic and results-driven leader with a track record of motivating teams and delivering exceptional customer experiences.

Overview

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, sales and prudent risk management. Has personal production responsibility.

Primary Responsibilities

• Responsible for overall success of the branch operating model including customer and employee experience, digital engagement, transactions/operations, servicing, and sales.
• Identify Retail and Business Banking customers' needs and leverage our sales process and tools/resources in order to provide them with personalized short and long-term solutions.
• Independently source and process Business Banking loan requests up to $250,000. Proactively bundle products and services as appropriate
• Ensure compliance with all regulatory, operational, security, and control requirements. Maintain a strong risk and control environment that protects customer and bank assets. Monitor branch operations to ensure adherence to policies, procedures, and audit requirements. Foster accountability for operational excellence and sound risk management practices
• Ensure employees are equipped to identify, elevate, and respond to emerging fraud trends, scams, and financial crimes. Partner with customers to educate them on evolving fraud risks, including digital scams, impersonation fraud, account takeover, elder financial exploitation, and other sophisticated fraud schemes. Support customers impacted by fraud by helping them understand available resources and guiding them through recovery and resolution processes.
• Promote fraud-prevention tools, account monitoring services, digital security features, and best practices that help customers
• Colleague First- Lead, coach, and develop branch employees to achieve individual and branch performance goals. Create a high-performing, customer-focused culture that promotes engagement, accountability, and continuous development. Recruit, hire, onboard, and retain top talent. Conduct performance management activities, provide ongoing feedback, and support career growth opportunities while reinforcing and aligning brand standards and Bank priorities. Adhere to M&T Bank's Leadership competencies
• Customer First- Ownership of proactive prospecting and follow-up of customers, retention and year-over-year growth of consumer and business households through exceptional customer experience; deepening customer engagement while following all policies and procedures while limiting risk to all customers and to the bank. Engages with team members/business partners when appropriate.
• Community First- Serve as the face of the bank within the local community. Build meaningful partnerships with local businesses, nonprofit organizations, schools, and community groups. Represent the bank at community events, networking opportunities, and philanthropic initiatives. Strengthen the bank's reputation by serving as a trusted community advocate and financial resource. Identify opportunities to increase brand awareness, community engagement, customer acquisition, and financial education efforts through local involvement
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
• Complete other related duties as assigned.

Scope of Responsibilities

• This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and leads team in the overall operations of the branch. Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act. Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions.
• Actively coach, develop, and mentor a smaller FTE count (average 4 - 5)
• Manage and oversee a smaller Domiciled Customer base (less than 2,500), Weekly Transactions (less than 600), and Weekly Servicing Interactions (less than 125)

Supervisory/ Managerial Responsibilities

Manages a branch team

Education and Experience Requ