Branch Manager

M&T Bank Corporation; Philadelphia (Philadelphia County); Hybrid; USD 68,000 - 114,000; Full time

Benefits offered by this job

Forty hours of paid volunteer time

Job summary

M&T Bank Corporation in Philadelphia is seeking a Branch Manager to lead the branch, drive profitability, and deliver strong customer and employee experiences. You will oversee daily operations, staff coaching, and performance management while ensuring adherence to risk and compliance standards.

The role requires building business Banking relationships, proactive outreach, and community presence, with a focus on achieving annual sales and service goals and leading a team through execution of

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum three years sales experience.
• Minimum two years managerial experience or proven leadership abilities.
• Insurance licensing within 18 months of entry into position.
• Demonstrated knowledge of Business Banking products and client relationships.
• Bi-lingual/Spanish preferred.

Responsibilities

• Direct sales and business development to achieve profitability and branch goals.
• Lead team through coaching and performance management.
• Develop branch staff and build community presence.
• Identify customer needs through the M&T sales processes and offer solutions.
• Proactively grow Business Banking relationships through outreach.
• Ensure compliance with risk controls and operational policies.
• Own complex account servicing and issue resolution.
• Provide guidance to reduce future escalations and coach staff.

Skills

Sales leadership

Staff development

Customer service excellence

Coaching and feedback

Financial services knowledge

Education

Bachelor’s degree or equivalent experience

Minimum two years managerial experience

Licensing in Life/Accident and Health Insurance within 18 months

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Overview

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.

Primary Responsibilities

• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority.
• Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
• Proactively prospects and grows Business Banking relationships through outreach.
• Builds the bank’s presence in the community.
• Conducts interviews and selects employees based on staffing model.
• Actively models and coaches customer service and needs determination behaviors.
• Reinforces and maintains accountability for execution of Retail strategy.
• Ensures operational and requirements are maintained, to include consumer and business banking guidelines.
• Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
• Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers.
• Provide coaching and guidance to improve and reduce future problem resolution/escalations.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $250,000.
• Proactively bundle products and services as appropriate.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Completes other related duties as assigned.
• Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Scope of Responsibilities

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch. Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act. Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager. Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities. Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.

Supervisory/ Managerial Responsibilities

Branch Managers generally have direct reporting responsibility for branch staff.

Education and Experience Required

• Bachelor’s degree, OR, in lieu of degree, Four (4) years’ relevant experience.
• Minimum three years sales experience.
• Minimum two years’ managerial experience or proven leadership abilities.
• At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Note: branch provides training for licensing within 6 months.
• M&T Business Banking Specialist within 18 months of hire.
• Demonstrated strong knowledge of Business Banking products, services and client relationship management.
• M&T Way Certified Precision Leadership Certified Bi-lingual/Spanish preferred.
• Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
• Experience with Internet and email preferred.

Education and Experience Preferred

• Demonstrated sales/business development experience and success.
• Has fundamental understanding of profitability.
• Excellent communication and interpersonal skills.
• Proven ability to demonstrate and coach exceptional customer service.
• Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
• Strong financial services product knowledge preferred.
• Strong organization, time management, and prioritization skills.

Compensation and Pay

The pay range for this position is $68,400.00 - $114,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Philadelphia, Pennsylvania, United States of America

Company Overview

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities - combining the capabilities of a large bank with the care of a locally focused institution.

Benefits

• Competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

Core Values

Integrity, ownership, collaboration, curiosity, and candor - drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

Additional Information

View M&T’s Human Capital Report to learn more.

Equal Employment Opportunity Statement

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

Drug-Free Workplace

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.