Bilingual Social & Community Leader — English/Spanish

Aquent; Purchase (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Subsidized health, vision, and dental

Paid sick leave

Retirement plan with match

Free online training through AquentGym

Job summary

Aquent Talent is seeking a bilingual Community Manager (English/Spanish) to lead and scale brand engagement across social platforms. You will translate brand strategy into real-time conversations, manage high-volume interactions, and steward Spanish-language programs from fan recognition to advocacy initiatives.

You will collaborate with Strategy, Creative, Brand, Influencer, PR, Legal, and Customer Care teams to maintain brand voice, journey, and trust while driving KPI-driven outcomes in

Qualifications

• 3–5+ years of experience in community management, social engagement, or audience strategy.
• Demonstrated success managing high-volume brand social engagement and moderation.
• Experience executing gifting, seeding, or advocacy programs.
• Strong platform fluency across major and emerging social platforms.
• Exceptional written communication and brand voice control.
• Experience with social listening, engagement, moderation, or community management tools.
• Strong judgment in escalation and reputation-sensitive interactions.
• Ability to translate community insights into strategic recommendations.
• Comfortable operating in fast-moving, culture-driven brand environments.
• Proficient in reading, writing, and professional communication in both English and Spanish.

Responsibilities

• Define platform-specific engagement approaches based on audience behavior and brand goals.
• Assist Community Managers with content calendars and posting across platforms.
• Lead Spanish-language proactive and reactive engagement across comments, DMs, mentions, and conversations.
• Identify where and how the brand should participate in cultural and conversational moments beyond owned posts.
• Partner with Strategy, Creative, Brand, Influencer, PR, Legal, and Customer Care teams to align initiatives and activations.
• Lead Spanish-language fan recognition, surprise-and-delight, gifting, sampling, and product seeding initiatives tied to campaigns and cultural moments.
• Partner cross-functionally to execute advocacy and seeding programs.
• Turn high-value fan interactions into shareable brand moments.
• Serve as editorial lead for Spanish-language community interactions across platforms.
• Develop and maintain response guidelines and engagement standards.
• Ensure consistent, high-quality, brand-safe moderation and outbound engagement.
• Monitor sentiment, trends, and behavioral signals across platforms.
• Feed Spanish-language community and cultural insights into campaign and rapid-response ideation.
• Use listening and engagement tools to improve responsiveness and insight quality.
• Maintain industry expertise in community activation tools, partner ecosystems, and enabling technologies to scale advocacy, seeding, and fan programs.
• Monitor and triage sensitive interactions and reputation risks.
• Execute escalation protocols with Legal, PR, Customer Care, and Brand teams.
• Protect brand trust through timely and accurate responses.
• Track KPIs across engagement quality, sentiment, participation, and response performance.
• Measure impact of gifting, seeding, and advocacy programs.
• Contribute community insights to broader performance reporting.
• Drive test-and-learn optimization of engagement approaches.

Skills

Community management

Social engagement

Brand voice control

Social listening tools

Tools

Social listening tools

Job description

Aquent Talent is seeking a bilingual Community Manager (English/Spanish) to lead and scale brand engagement across social platforms. You will translate brand strategy into real-time conversations, manage high-volume interactions, and steward Spanish-language programs from fan recognition to advocacy initiatives.

You will collaborate with Strategy, Creative, Brand, Influencer, PR, Legal, and Customer Care teams to maintain brand voice, journey, and trust while driving KPI-driven outcomes in