Bilingual Service Coordinator

Community Access; New York (NY); On-site; USD 48,000 - 60,000; Full time

Job summary

Community Access in New York City is seeking a Bilingual Service Coordinator to provide engagement and comprehensive support to participants in our supported housing programs. You will use a person-centered approach to help residents maintain housing, pursue recovery goals, access community services, and connect with family and social networks.

The role involves delivering individual support and facilitating group activities, ensuring timely documentation of assessments and service plans, and

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Bilingual Spanish-speaking preferred depending on program needs.
• Excellent oral and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency with basic computer programs including Word and Excel.
• Able to maintain confidentiality and manage deadlines.

Responsibilities

• Engage and support program participants, using a person-centered approach.
• Coordinate group activities and individual supports in housing programs.
• Document assessments, service plans, and progress notes promptly.
• Ensure compliance with background check and security requirements.
• Collaborate with housing and clinical teams to connect participants to services.

Skills

Communication skills

Bilingual Spanish

Microsoft Word

Excel

Conflict mediation

Deadline prioritization

Teamwork

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Word

Excel

Job description

Community Access was founded in 1974 to provide housing and support for people being discharged from psychiatric institutions. Today, we are one of the leading providers of supportive and affordable housing in New York City, and the originators of an integrated housing model which has become a best practice nationally: affordable housing where families live alongside people living with mental health concerns. Our staff work daily to support thousands of New Yorkers through supportive and affordable housing, peer-driven residential crisis support programs, training, advocacy, supported education, mobile treatment and other healing-focused services.

Program/Department Description

The Housing department provides permanent and affordable supportive housing for individuals living with mental health concerns and low-income community residents and families, as well as licensed transitional residential programs for individuals moving from institutions into the community. Services are geared towards assisting people in maintaining their housing and moving forward with their lives in stable community-based environments.

Position Overview

The Bilingual Service Coordinator provides engagement and comprehensive support services to program participants who are living in Community Access’ supported housing programs. The Service Coordinator supports program participants using a person-centered model that supports individuals in maintaining their housing and developing and reaching goals that could include but are not limited to furthering their recovery, accessing community-based treatment and support services, connecting to community, family and social support networks, and exploring educational or vocational opportunities. Service Coordinators are responsible for providing individual support as well as community building group activities.

Key Performance Indicators

All key performance indicators below are expected to be met fully.

• Facilitate a minimum of four groups per month, either four different groups or two different recurring groups.
• Ensure that all services, follow- up and documentation are completed on time including:
• All assessments and service plans for the program are completed on time.
• Complete at least two service plan linked notes for all tenants on assigned caseload (8 in licensed housing), entered within 48 hours of the meetings.
• Ensure monthly in-apartment visits for all tenants on assigned caseload (weekly in the Community Residences).
• Consistently document 40 hours of direct service work each mo

Job Qualifications

• Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
• Minimum of a high school diploma or equivalent (GED) required; bachelor’s degree in related field preferred – work experience within field may be substituted for degree.
• Ability to prioritize and meet deadlines.
• Excellent oral and written communication skills.
• Be creative and flexible.
• Ability to utilize various computer programs, including Microsoft Word and Excel.
• Show initiative and be responsible for follow through.
• Ability to maintain confidential information, as related to position.
• Ability to work independently and as part of a team.
• Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving.
• Must be fingerprinted and cleared through a background clearance process.
• Bilingual Spanish-speaking, preferred. Ability to speak other relevant languages, dependent on specific needs of program participants.

Community Access is an Equal Opportunity Employer. M/F/D/V.

Women, People of Color and Members of the LGBT community are strongly encouraged to apply.

We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services. www.communityaccess.org