Bilingual service advisor

Global Pacific Support; Houston (TX); Remote; USD 38,000 - 50,000; Full time

Job summary

A leading company in automotive services is seeking a proactive Bilingual Service Advisor in Houston. The role involves supporting both Spanish-speaking and English-speaking customers, ensuring their inquiries and service requests are managed effectively. Ideal candidates will have excellent customer service skills and experience in a related role, along with the ability to multitask in a dynamic environment. The position offers competitive salary, flexible scheduling, and the chance to grow in a supportive team.

Benefits

Competitive Salary

Remote Position

Schedule Flexibility

Qualifications

• Experience as a Service Advisor or in a related customer service role preferred.
• Strong verbal and written communication skills in both Spanish and English.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome customers in both Spanish and English, addressing service needs.
• Schedule and manage service appointments efficiently.
• Maintain records of customer interactions and service transactions.

Skills

Bilingual proficiency in Spanish and English

Customer Service Skills

Organizational Skills

Job description

GLOBAL PACIFIC SUPPORT is seeking a proactive and enthusiastic Bilingual Service Advisor to join our dynamic team. In this essential role, you will serve as a key point of contact for our Spanish-speaking and English-speaking customers, ensuring that all inquiries and service requests are handled with professionalism and care. Your bilingual skills will enable you to communicate effectively with our diverse clientele while providing excellent customer service and support.

Responsibilities

• Welcome customers in both Spanish and English, addressing their service needs and inquiries.
• Assess customer concerns and provide clear, detailed information about services and repairs in both languages.
• Schedule and manage service appointments efficiently, optimizing workflow within the service department.
• Create precise estimates and work orders, ensuring customers fully understand the scope of services provided.
• Convey service updates and progress to customers in a timely manner, maintaining open lines of communication.
• Collaborate with technicians to ensure a clear understanding of customer concerns and repair requirements.
• Handle customer feedback and resolve any issues professionally and efficiently.
• Maintain accurate records of customer interactions and service transactions.
• Stay updated on automotive industry trends and best practices through ongoing training and learning opportunities.

Requirements

• Previous experience as a Service Advisor or in a related customer service role in the automotive sector is preferred.
• Bilingual proficiency in Spanish and English, with strong verbal and written communication skills in both languages.
• Excellent customer service skills and a focus on client satisfaction.
• Able to multitask and manage time effectively in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Knowledge of automotive services and repair processes is a plus.
• Familiarity with computer systems for scheduling and record keeping.
• Ability to work collaboratively as part of a team.
• Flexible availability, including willingness to work evenings and weekends as needed.

Benefits

Competetive Salary, Remote Position, Schedule Flexibility