Bilingual Senior Universal Banker (Personal Banker)

Summit Credit Union; Town of Cottage Grove (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Summit Credit Union is seeking a Senior Universal Banker to support members in improving their financial lives through lending and deposit solutions. The ideal candidate should have a strong background in banking, excellent communication skills, and a passion for service. Join a top workplace as recognized by local publications and enjoy comprehensive benefits, including tuition reimbursement and a collaborative environment.

Benefits

Excellent health insurance

401K with match

Student loan repayment and tuition reimbursement

Birthday PTO and paid volunteer time

Qualifications

• Bilingual preferred.
• One year as a Universal Banker preferred.
• Two years retail financial or sales experience; lending experience preferred.

Responsibilities

• Collaborate with members on borrowing needs through various channels.
• Educate members on deposit and loan products.
• Provide excellent member service and mentor tellers.

Skills

Communication

Interpersonal Skills

Problem-Solving

Adaptability

Education

High School Diploma or equivalent

Job description

Are you looking to build your career in the finance and banking industry? Summit Credit Union provides an environment for relationship-building, collaboration, and resources for professional growth. In addition, enjoy a day off on your birthday and work for a top workplace as voted by Madison Magazine and the Wisconsin State Journal. We are currently seeking a Senior Universal Banker to work at our HQ branch.

As a Senior Universal Banker at our HQ branch, you will work with members to help improve their financial lives. Your role involves analyzing members’ current and future financial situations, advising on various financial products, and providing excellent service.

Ideal candidates will have excellent communication and interpersonal skills, the ability to multitask, and previous lending and banking experience. You must also be able to obtain an NMLS number.

Join our team! Be part of something bigger. Summit Credit Union offers excellent benefits, including tuition and student loan reimbursement, a fun and collaborative environment, and opportunities for career growth.

Essential Functions

1. Collaborate and advise members on borrowing needs via in-branch, phone, and video consultations.
   • Provide education and consultation on loans.
   • Perform credit bureau reviews.
   • Interview members and input loan applications accurately.
   • Maintain extensive knowledge of all lending products.
   • Calculate lending ratios accurately.
   • Ensure all lending paperwork is correctly collected and processed.
2. Provide deposit solutions.
   • Advise members on deposit products.
   • Open savings, checking, certificates, IRAs, and money markets.
   • Serve as a primary contact for new accounts and build relationships.
   • Utilize Synapsys for onboarding new members.
   • Educate members on services like debit cards, online and mobile banking, and bill pay.
3. Identify cross-selling opportunities.
   • Make referrals based on member needs.
   • Maximize partner relationships to deepen member relationships.
   • Educate members on additional products like Payment Protection, GAP, MRC, and auto & home insurance referrals.
4. Build relationships and provide financial education.
   • Meet with members to build rapport and understand their goals.
   • Use consultative communication skills in all interactions.
   • Help members improve their financial lives.
   • Participate in outbound calling activities.
   • Balance member and credit union benefits in interactions.
   • Provide excellent member service and coaching to tellers.
   • Use service recovery when needed.
   • Educate members on online, mobile banking, and ATM access.

Job Specifications

• High School Diploma or equivalent.
• Bilingual preferred.
• One year as a Universal Banker preferred.
• Ability to obtain an NMLS number.
• Two years retail financial or sales experience; lending experience preferred.
• Excellent communication skills.
• Basic business math skills.
• Knowledge of deposit and loan products.
• Problem-solving skills and adaptability.

Why Summit?

• Voted top workplace by Madison Magazine and WSJ.
• Excellent health insurance.
• 401K with match.
• Student loan repayment and tuition reimbursement.
• Birthday PTO and paid volunteer time.
• And more.

At Summit, we cover more ground, give more back, and have more fun. Join us and be part of something bigger!

We are committed to equal employment opportunity, embracing diversity and inclusion. Employment decisions are based on qualifications, merit, and business need. We comply with all applicable laws and provide notices regarding employment rights.