Bilingual Senior Onsite Manager (Warehouse/Distribution)

EmployBridge; Morris (IL, MN); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Bilingual Senior Onsite Manager to oversee staffing operations in a dynamic warehouse environment. This role is crucial for ensuring high-quality service delivery and client satisfaction. You will be responsible for managing personnel, developing effective recruitment strategies, and fostering strong relationships with clients and associates. The ideal candidate will have a proven track record in customer service, team management, and critical thinking. Join a company that values diversity and offers comprehensive benefits, including medical, dental, and vision coverage, starting from your first day.

Benefits

Comprehensive Medical, Dental & Vision benefits

Prescription Drug Benefits

8 Paid Holidays per year

Paid Time Off

401(k)

Wellness Program

Parental Leave

Career advancement opportunities

Qualifications

• Strong track record of customer service and satisfaction.
• Experience managing teams and processes effectively.
• Ability to communicate clearly across various platforms.

Responsibilities

• Oversee staffing operations and ensure quality delivery of services.
• Develop and execute effective recruiting strategies.
• Maintain high levels of customer satisfaction through regular communication.

Skills

Bilingual in English/Spanish

Customer service enhancement

HR and data management

Team management

Process-oriented experience

Critical thinking

Effective communication

Adaptability to change

Technology platform usage

Tools

CRM

Power BI

Time/Attendance software

Job description

Description

Bilingual Senior Onsite Manager (Warehouse/Distribution) in Morris, IL

The Bilingual Senior Onsite Manager (Warehouse/Distribution) is fully accountable for the long-term evolution of the client's staffing operations including the overall direction and operational management of all business activities. This role is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and service. This role oversees employee relations at the site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs through daily recruitment/fulfilment activities, and measurements against established KPIs. This role is responsible for day-to-day management of colleague performance to include coaching and development of the client staffing team to ensure all service levels and performance metrics are met.

Role & Responsibilities:

• Fosters a consultative relationship with the client across all levels of management to ensure a clear understanding of the client's business, staffing needs, culture, and program expectations.


• Develops and executes effective recruiting strategies that deliver the applicant flow and hiring results to meet and exceed fill rate and on-time fill rate goals.


• Anticipates and understands the local talent market and put in place a workforce planning strategy to ensure a continuous pipeline of quality talent.


• Delivers client customized new hire orientations.


• Runs and creates reports to identify workforce challenges escalates when appropriate and collaborates with the client to deliver, decline, or adjust expectations (using CRM, Power BI, time/attendance software).


• Proactively identifies and raises issues around limited and/or excess staff capacity.


• Collaborates with the client to address and resolve staff interpersonal, personal, and/or professional development needs.


• Serves as an escalation point for Client, Procurement, Operations and HR Managers to discuss issues or requests involving the client program and/or associates.


• Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations.


• Maintains high levels of customer satisfaction through regular communication and quarterly business reviews with the client.


• Oversees team duties and responsibilities, coaches, and develops team, and assigns and ends associate assignments.


• Conducts audits related to brand and regulatory requirements.

Skills & Knowledge:

• Must be Bilingual in English/Spanish Language


• Successful track record of increased customer service levels and satisfaction, enhanced scope of responsibilities and working relationships with colleagues/management.


• HR and data management experience.


• Demonstrable success managing a team or process.


• Familiarity with a heavy process-oriented environment.


• Able to lead, organize and build effective and diverse teams.


• Must have seasoned critical thinking and problem-solving skillsAbility to communicate professionally and effectively across all platforms.


• Communicates information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communication.


• Achieves results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and monitors progress against objectives.


• Responds positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.


• Experience using various technology platforms to drive effective decisions.

Employbridge Benefits Include:

• Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date


• Prescription Drug Benefits


• 8 Paid Holidays per year


• Paid Time Off


• 401(k)


• Wellness Program


• Parental Leave


• A variety of career paths and encourage promotion from within.

The Employbridge Story

EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches. At EmployBridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, Hire Dynamics, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.