Bilingual Senior Implementation Manager Professional Services · USA-Canada · Complètement à distance

Training Orchestra SA; Miami (FL); Remote; USD 90,000 - 130,000; Full time

Job summary

Training Orchestra SA, a leader in Training Management Solutions, is seeking a Bilingual Senior Implementation Manager. This role involves managing the implementation of the Training Orchestra solution for global clients while collaborating with various teams. Ideal candidates will have extensive experience in software implementation and fluency in French and English. Enjoy a full-time remote role with competitive benefits in a multicultural environment.

Benefits

Health insurance

Paid holidays

Equipment provided (laptop)

Qualifications

• Fluency in French and English is required.
• Experience with enterprise-level clients in a professional services role.
• Ability to manage multiple complex projects simultaneously.

Responsibilities

• Lead and manage multiple software implementation projects.
• Collaborate with cross-functional teams for seamless project delivery.
• Provide expert guidance on best practices for implementation.

Skills

Project Management

Communication

Problem Solving

Critical Thinking

Data Migration

Database Management

Business Analysis

Education

10+ years of experience in software implementation

PMP or similar certification

Tools

SQL

Advanced Excel

PowerPoint

Job description

About us

Training Orchestra is a pioneer and leader Training Management Solutions. We meet the needs of more than 600 customers, mainly large corporations, located on most continents(such as Dell, Wells Fargo, Comcast, CIPD, BMO, Citibank, Air NZ etc.).

As the only European EdTech recognized as a Strategic Leader in the Fosway 9-grid barometer, and with a double-digit annual growth, our company is continuously looking for new talents to bring their expertise and evolve in an international and innovative environment.

In this fast-paced business environment, the Professional Services team, in charge of maintaining and developing our activity towards worldwide customers, is looking for aBilingual Senior Implementation Manager.

Your role

The Project Manager is responsible for managing the implementation of the Training Orchestra solution for our clients. This position serves as liaison between the company and the client and ensures that all targets and requirements are met and that projects are successfully completed.

Duties and responsibilities

oLead and manage multiple software implementation projects from initiation to completion

o Collaborate with cross-functional teams (Sales, Integration, Support, and Customer Success) to ensure seamless project delivery

oManage project scope, risks, and resources to ensure timely delivery and successful outcomes

oProvide expert guidance to clients on best practices for implementing, using and integrating our solutions

oAnalyze business requirements and translate them into actionable technical configurations

o Conduct regular status meetings, provide progress updates, and manage stakeholder communication

o Develop and maintain strong client relationships, acting as a trusted advisor throughout the implementation process

o Contribute to continuous improvement initiatives within the Professional Services team

️Technical Skills & Expertise

o Strong understanding of data migration and integration processes

oProficiency in database management and SQL queries to support data initialization, data analysis and system integrations

oFamiliarity with SaaS solution architecture and the ability to understand technical aspects of cloud-based systems

oAbility to perform business analysis tasks, such as gathering and documenting requirements, developing functional specifications, and mapping workflows

oAdvanced Excel skills for reporting, data analysis, and project tracking

oExpertise in creating and delivering professional presentations using PowerPoint

Requirements

o10+ years of experience in software implementation, with a focus on project management

oFluency in French and English is required

oProven experience working with enterprise-level clients in a professional services or consulting role

oAbility to work remotely and independently within a multicultural team

oExcellent communication, problem-solving, and critical thinking skills

oAbility to manage multiple complex projects simultaneously

oExperience with Training Management solutions or similar solutions is a plus

oPMP, or similar certification is preferred

️Why join us?

You’ll love working with us: full-time position, full remote. We provide the equipment (laptop), compensation, paid holidays and health insurance.

Located in the US or Canada, we offer a permanent contract within a young, multicultural and human scaled team, that promotes autonomy and proactivity! ️

We are committed to consistently improve the skills of our employees in order to develop their expertise and thus facilitate their growth towards strategic positions in the US, Canada and abroad.

• Position to be filled quickly (with our without prior notice).