Bilingual Senior CSR – PM Shift, Family/School/Donor Support

ACE Scholarships; Englewood (CO); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

PTO 120 hours

Scholarships for employee’s children

Job summary

ACE Scholarships is seeking a Senior Customer Service Representative in Denver for a full-time, in-office role. The Sr. CSR will handle phone, email, and chat inquiries and provide expert guidance on scholarship programs while coaching peers.

The position requires Spanish/English bilingual proficiency and a PM swing shift. The role emphasizes accuracy, compliance, and quality, with opportunities to support families, schools, and donors and to participate in process improvements within a

Qualifications

• Must be bilingual in Spanish/ English (written & spoken).
• High school diploma or equivalent required; higher education or relevant professional experience preferred.

Responsibilities

• Provide inbound and outbound customer service support via phone, email, and chat using ServiceNow.
• Serve families, schools, and donors with advanced knowledge of scholarship programs, application processes, and exception handling.
• Own assigned customer cases from start to resolution, including complex or non-standard inquiries.

Skills

Bilingual Spanish/English

Strong customer service

Excellent communication

Education

High school diploma or equivalent

Tools

ServiceNow

Empower-Ed

Microsoft 365

Job description

ACE Scholarships is seeking a Senior Customer Service Representative in Denver for a full-time, in-office role. The Sr. CSR will handle phone, email, and chat inquiries and provide expert guidance on scholarship programs while coaching peers.

The position requires Spanish/English bilingual proficiency and a PM swing shift. The role emphasizes accuracy, compliance, and quality, with opportunities to support families, schools, and donors and to participate in process improvements within a