Bilingual Scheduler

Momentum Spine & Joint; Dallas (TX); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

3 Medical Plans

2 Dental Plans

2 Vision Plans

Employee Assistant Program

Short- and Long-Term Disability

AD&D Insurance

401(k) with a 2-year vesting

PTO + Holidays

Job summary

Momentum Spine and Joint is seeking a full-time bilingual Scheduler to organize and schedule procedures based on patient needs. The role requires coordinating with patients, departments, and providers to ensure timely care.

The Scheduler will manage follow-ups, rescheduling, transportation coordination, documentation in eCW, and pre-authorization processes while maintaining HIPAA privacy and high service standards. Travel between facilities may be required.

Qualifications

• High School diploma or GED required.
• Experience scheduling procedures and coordinating patient visits.
• Strong computer skills and attention to detail.

Responsibilities

• Communicates with parties regarding patient and procedure details.
• Schedules and reschedules follow-ups and procedures.
• Follows up on canceled or no-show patients.
• Coordinates transportation for procedure patients as needed.
• Ensures forms, scans and files are in patient docs in eCW.
• Obtains and updates authorizations prior to scheduling.
• Provides patients with information and instructions before procedures.
• Updates daily log of patient visits and procedures.
• Submits information to verification for pre-authorization.
• Sends prescriptions to pharmacy via fax or email.
• Answers phone and handles inquiries.
• Monitors documents and prescriptions under RX folder.
• Manages filing and record-keeping.
• Reports statistics as required.
• Protects privacy and HIPAA compliance.
• Willing to travel between facilities as needed.

Skills

MS Office

Outlook

Attention to detail

Customer service

Professional communication

Education

High School diploma or GED

Tools

eCW

Microsoft Excel

Job description

Momentum Spine and Joint is looking for a full-time Bilingual Scheduler to join our team!

SUMMARY: The Scheduler is responsible for successfully organizing and scheduling procedures accordingly and promptly based on the Scheduler’s evaluation and understanding of the patient’s needs.

ESSENTIAL FUNCTIONS

• Communicates with all appropriate parties regarding patient and procedure
• Schedules and/or reschedules patient follow-ups and procedures
• Follows-up on all Canceled or No-Show Patients
• Coordinates transportation for our procedure patients, if needed
• Ensures completeness and accuracy of patients’ forms, scans and files into patient docs on eCW
• Follows-up and ensures all documentation is obtained, updates patients’ information into databaseVerifies if all authorizations have been obtained prior to scheduling procedures
• Informs and provides patient with necessary information and instructions prior to procedure date
• Checks-out patients, moves patients through appointments as scheduled
• Updates daily log for all patients’ office visits and confirmed procedures
• Submits information to verification department for pre-authorization
• Sends prescriptions to pharmacy via fax or e-mail
• Answers telephone and deal with inquiries
• Monitors H&P, Orders, Procedure Document, and prescriptions, if applicable under RX folder
• Manages filing and record keeping activities
• Reports statistics as required
• Protects patient and family privacy rights and maintains confidentiality of patient records in accordance with policy, procedure and HIPAA requirements
• Travels as necessary to other facilities
• Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word, and eCW
• Strong attention to detail: being careful about detail and thorough in completing work tasks
• Ability to work independently, guiding oneself with little or no supervision, depending on oneself to get things done
• Exceptional customer service and phone etiquette
• Ability to communicate professionally with patients
• Energetic with a desire to learn and develop new skills
• Able to travel between various locations if needed
• Flexible scheduling may be required to meet company needs

EDUCATION AND EXPERIENCE

• High School diploma or GED

BENEFITS

• 3 Medical Plans
• 2 Dental Plans
• 2 Vision Plans
• Employee Assistant Program
• Short- and Long-Term Disability Insurance
• Accidental Death & Dismemberment Plan
• 401(k) with a 2-year vesting
• PTO + Holidays

Please visit our website for more information: www.momentumspine.com

Momentum Spine and Joint is an outpatient clinical network serving the DFW metroplex. Our compassionate teams focus on delivering comprehensive care to our patients with a personalized approach. The Momentum team is committed to creating an environment that is value-focused and highlights the differences and diversity of our team as our strength. The only thing missing from our team is YOU!

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening.