Bilingual Sales Support Analyst

American Fidelity Corporation; Oklahoma City, Northern (OK, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

American Fidelity Corporation is seeking a bilingual Sales Support Analyst to develop and proactively manage the case flow for incoming new business. The role involves providing product knowledge, enrollment materials, and proposals, and ensuring a smooth transition of new and renewal business from agents to policy issuance.

Ideal candidates have 3–5 years in insurance, experience in agent recruitment/development, and strong Excel/Microsoft Office skills, with the ability to handle multiple

Qualifications

• Bachelor's degree preferred, but commensurate experience in insurance sales, agent recruiting/development, or related field may be accepted.
• 3-5 years of experience in insurance or related field preferred.
• Bilingual skills (Spanish/English) required.

Responsibilities

• Develop and proactively support the case management of incoming new business by removing roadblocks and providing requirement and status information to the producer.
• Provide applications, appointment information, enrollment materials and proposals, and support sales by administering a smooth transition of all new and renewal business received from agents and producers.
• Support Sales by being the contact between brokers or carriers and all AFA/APL departments to facilitate case management and a personalized climate for brokers.
• Exercise discretion and independent judgment to support profitable sales for the Company.

Skills

Bilingual Spanish/English

Excellent oral and written comms

Excellent analysis/interpretation

Sales & marketing techniques

Insurance concepts/industry knowledge

Project management / multi-tasking

Excel / Microsoft Office

Critical thinking

Call center experience

Travel availability

Education

Bachelor's degree preferred

Tools

Salesforce

Mocha

Job description

## Bilingual Sales Support AnalystApply: Oklahoma City, Oklahoma: Full time: Posted Today: JR1095**Job Description:*** Develop and proactively support the case management of incoming new business by removing roadblocks and providing requirement and status information to the producer.* Responsible for product knowledge and for providing applications, appointment information, enrollment materials and proposals. Responsible for supporting sales by administrating a smooth transition of all new and renewal business received from agents and producers, monitor for accuracy and forward to policy issue.* Responsible for supporting Sales by being the contact between brokers or carriers and all AFA and AWD Brokerage, Life Division, or APL departments such as Customer Service, Commissions, Marketing, Underwriting, Licensing, Compliance, Strategic Services and Benefits to better facilitate case management and a personalized climate ideal to brokers. Consistent exercise of discretion and independent judgment to support profitable sales for the Company. **Education & Experience:*** Bachelor's degree preferred, but commensurate experience in insurance sales, agent recruiting/development, or related field may be accepted.* 3-5 years of experience in insurance or related field preferred.* Bilingual skills (Spanish/English) required. **Skills of Ideal Candidate:*** Excellent oral and written communication skills* Excellent analysis and interpretation skills* Working knowledge of sales and marketing techniques* Insurance concepts and industry knowledge desired* Ability to lead and manage or multi-task several projects at a time* Advanced PC, Excel, Microsoft Office skills as well as the ability to work with electronic enrollment platforms of AFA/APL or other electronic service providers such as Salesforce or Mocha.* Ability to utilize critical thinking skills* Contact/Call Center experience* Ability to work in a fast paced, ever changing environment* Work is primarily in a professional office or hybrid environment. Position may require occasional travel (up to 10%) to support business needs, meetings, or events