Bilingual Sales Representative

Rocky Brands; Richmond (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Rocky Brands is seeking a Sales Representative for Lehigh to join our team. This entry-level role focuses on assisting the sales team, providing top-notch customer service, and expanding market presence in the Lehigh area.

You will travel to customer sites, build relationships with buyers, and promote the CustomFit program while supporting the sales staff and ensuring smooth operations. Strong communication and a willingness to learn are essential.

Qualifications

• Bilingual in English and Spanish fluent.
• Associate degree or equivalent preferred but not required.
• Strong communication and customer service skills.

Responsibilities

• Support the sales team to achieve goals.
• Travel on-site to customer locations with 80% travel and overnight stays.
• Build professional relationships with on-site contacts and customers.
• Promote the CustomFit program.
• Address employee objections to the CustomFit service model.
• Provide safety footwear information and product guidance.
• Collaborate with Key Account Executives, RAMs, and Inside Sales Support.
• Assist in resolving customer complaints with the relevant teams.

Skills

Bilingual (English/Spanish)

Customer service

Communication

Education

Associate degree or equivalent preferred

Job description

Rocky Brands is a leading designer, manufacturer and marketer of premium quality footwear and apparel marketed under a portfolio of well recognized brand names. Our brands have a rich history of representing high quality, comfortable, functional, and durable footwear. Our products are organized around six target markets: outdoor, work, duty, commercial military, military, and western. As part of our strategy of outfitting consumers from head-to-toe, we market complementary branded apparel and accessories that we believe leverage the strength and positioning of each of our brands.

The Sales Representative for Lehigh plays a key role in providing a positive experience for our customers by assisting with fittings and supporting the sales team. This entry-level position is ideal for individuals looking to grow their skills in sales and customer service.

Sales Representative Essential Duties and Responsibilities

• Assist the sales team to help attain sales goals.
• Travel on-site to business-to-business customer locations to assist in selling products and services to end users.
• Build friendly, professional relationships with on-site contacts and customers while promoting our CustomFit program
• Overcome employee objections to the CustomFit service model.
• Provide employees with safety footwear information and advice for product.
• Collaborate effectively with the Key Account Executives, RAM's and Inside Sales Support team.
• Assist in resolving any customer complaints by communicating with the appropriate team members.

Sales Representative Qualifications

• The ability to travel 80% of the time and overnight.
• Associate's degree or equivalent from a two-year college or technical school is preferred but not required.
• Previous experience in sales is a plus, but we are also open to those looking to start their career.
• Ability to Speak both English and Spanish fluently.
• Valid Driver's License is required.
• PC skills including intermediate skill level of experience using Microsoft Suite applications.
• Self-motivated with a desire to learn and grow.
• Strong time management and multitasking abilities.
• Good communication and interpersonal skills.
• Ability to lift and carry up to 50 pounds.
• Must be able to secure a rental car.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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For further information, please review the Know Your Rights notice from the Department of Labor.