Bilingual Sales Associate Irving

Priority Dispatch Corp.; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Sales Associate to be the primary customer-facing staff, delivering fast, efficient service while accurately handling wires, checks, loans, money orders, and bill payments, top-ups, lottery tickets, and online sales.

You will balance cash drawers, maintain confidentiality of customer information, and ensure compliance with company, state, and federal regulations. You will identify cross-selling opportunities and proactively enhance the company’s branding with

Qualifications

• High School Diploma or GED.
• Fluent in Spanish; basic English required.
• Experience with cash handling and transaction processing.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Process wires, cash checks, loans, money orders, bill payments, top-ups, and online sales.
• Provide prompt and professional customer service and assist with inquiries.
• Count and balance cash drawers; verify balances with the system; handle cash responsibly.
• Cross-sell additional company products and services to meet customer needs.
• Maintain compliance with company, state, and federal policies; protect client confidentiality.
• Record shift transactions using company systems; support marketing initiatives as needed.
• Assist with in-store and out-of-store promotions to align with branding.
• Perform other related tasks as assigned by management.

Skills

Verbal & written communication

Customer service

Cash handling

Cross-selling

Compliance

Team player

Confidentiality

Attention to detail

Bilingual Spanish/English

Education

High School Diploma or GED

Tools

POS system

Cash drawer balancing tools

Job description

SUMMARY: Sales associates are the primary customer-facing personnel who provide fast, efficient, and professional service while accurately managing transactions. This role focuses on delivering outstanding customer service while accurately managing transactions such as wires, check cashing, loans, money orders, bill payments, and top-ups, lottery tickets and online sales. The Sales Associate is responsible for handling and balancing cash drawers, maintaining confidentiality of customer information, and ensuring compliance with company, state, and federal regulations. Additionally, this position identifies cross-selling opportunities, provides prompt and professional assistance with customer inquiries, and proactively enhances the company’s acceptance and branding in the market by applying best practices and consistent service excellence.KEY COMPETENCIES:You will be responsible for driving the results and development of the organization. To be successful in this role, you must have at least the following key competencies:Strong verbal & written communication skills for constant interaction with customers in person or by phone.Passion to provide outstanding customer service.Ability to analyze customer needs, advises about rates, & make recommendations.Ability to gather key information to find solutions for our customers.Maintains confidentiality of customer information.Ability to manage large amounts of cash transactions.Team player, collaborator, and service oriented.Maintains a clean and organized work environment.Maintains and applies current procedural knowledge for compliance guideline standards.Other tasks as assigned by management.Work DemandsOffice Environment.Open sales floor or a supermarket customer service booth.The environment in this position may vary based on the location of the store. It is expected that the noise level in commercial locations is at a moderate level.KEY RESPONSIBILITIES:Transaction ProcessingWires, cash checks, loans, and sell various company products like money orders, bill payments, lottery tickets and online sales, top- ups and reloads.Customer ServiceServe as the first point of contact for customers, answer questions, and direct them to the appropriate for their needs.Cash ManagementEach shift associate must count and balance cash drawers, verify balance with the system, and handle cash responsibly to prevent errors and maintain accuracy. Process deposits from and to the bank. Handling of cash received and delivering by agents.Cross-SellingIdentify and recommend additional company products and services that meet customer needs, cross-selling focused on meeting goals. Use available company materials (flyers or prizes) to promote and offer the company's products.Compliance & SecurityComply with company, state and federal policies and regulations, maintain client confidentiality and identify and report any inappropriate or suspicious activity.Record KeepingKeep track of all shift transactions and other relevant information using the company's systems or procedures.Marketing & PromotionSupport company marketing initiatives when required, such as distributing flyers, sharing promotional materials with customers, or assisting with in-store and out-of-store campaigns, always ensuring professionalism and alignment with company branding.Other TasksOther tasks of a similar nature, scope, or level of responsibility as assigned by Management (e.g., assisting with in-store and out-of-store promotions, supporting marketing initiatives, or helping with operational improvements).Physical DemandsFrequent sitting and operating of computers, phone, calculator.Hand manipulation: Use of hands to grab, organize, turn things, and related (20% to 50% of the time).Observing, listening, and talking to customers and coworkers (70% of the time)Sitting: 80% of the time.Standing/Walking: 1% to 20% of the time)Inclined/Bending: 1% to 20% of the time)Standing and/or carrying things up to 20 lbs. (1% to 5% of the time)Pushing/Pulling up to 20 lbs. (1% to 5% of the time)Extended sitting hours.Observing and listening.Cleaning and organizing as needed.Capture data: 20% to 35 of the time.KEY REQUIREMENTS:Minimum experience and requirements:High School Diploma or GED.Must speak Spanish fluently and at least basic English communication.Ability using computer’s keyboard (letters and numbers) and computer mouse.Detail oriented especially when reading, writing, and counting numbers and currency.