Bilingual SaaS Technical Support Specialist

HHAeXchange; United States; On-site; USD 33,000 - 39,000; Full time

Job summary

HHAeXchange is hiring a Technical Customer Care Representative in our Minneapolis, MN office. You will provide multi-channel technical support to home health customers, diagnose issues, and guide users through solutions while maintaining a customer-first mindset.

Candidates should have 2+ years of SaaS tech support, English fluency (Spanish a plus), and strong communication. Base pay is $24-$28/hour; shift premium may apply.

Qualifications

• 2+ years of technical customer support in a SaaS environment.
• Fluent in English; bilingual in Spanish a plus.
• Experience supporting customers in a B2B environment.
• Strong communication and problem-solving skills.

Responsibilities

• Provide technical assistance to customers via multiple channels (phone, email, chat) in a courteous and professional manner.
• Document all customer interactions in Salesforce Service Cloud.
• Escalate tickets to supervisors and engineers when a bug or complex issue is identified.
• Maintain familiarity with product offerings and relevant industry knowledge.

Skills

Technical support

SaaS experience

English fluency

Spanish (optional)

Tools

Salesforce Service Cloud

Job description

HHAeXchange is hiring a Technical Customer Care Representative in our Minneapolis, MN office. You will provide multi-channel technical support to home health customers, diagnose issues, and guide users through solutions while maintaining a customer-first mindset.

Candidates should have 2+ years of SaaS tech support, English fluency (Spanish a plus), and strong communication. Base pay is $24-$28/hour; shift premium may apply.