Bilingual Retail Store Manager II

Mobilelink USA LLC; Chattanooga (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Unlimited earning potential

Unlimited growth potential

PTO after 90 days

Dental insurance

Health insurance

Vision insurance

Company-paid Life Insurance

Job summary

Mobilelink USA LLC is seeking a Bilingual Retail Store Manager in EastRidge, TN to lead sales, service, and operations for a Cricket Wireless location. This role drives overall store performance, customer experience, and inventory management while coaching a team to achieve targets.

The candidate will manage sales initiatives, educate staff on compensation plans, and coordinate with the District Manager on product launches, events, and promotions. Fluency in English and Spanish is required.

Qualifications

• Must speak fluent English and Spanish for bilingual role.
• 2 years proven retail sales management experience.
• 2 years recruiting, hiring, and developing successful store sales teams.
• Excellent sales skills and proven ability to meet or exceed performance standards.
• Ability to motivate, lead, and develop others.

Responsibilities

• Fully accountable for the execution of sales, service, and customer experience initiatives in-store.
• Demonstrate leadership and coaching to inspire and motivate the team to succeed.
• Create a work environment where all employees can excel.
• Deliver exceptional customer experience consistently.
• Educate personnel on compensation plans and maximize sales.
• Collaborate with District Manager to launch new products/services.
• Ensure staff trained on new products and promotions.
• Assist HR and Loss Prevention in internal investigations.
• Staff and schedule to budgeted hours.
• Maintain a clean, inviting store atmosphere.
• Adhere to back-office compliance and reporting.

Skills

Bilingual English/Spanish

Retail sales management

Staff development

Sales coaching

Effective communication

Job description

Job Details

Job Location: EastRidge, TN 37412 Position Type: Full Time Salary Range: $40,000.00 - $60,000.00 Base+Commission/year Job Category: Store Management Mobilelink-Bilingual Retail Store Manager

With over 500 Cricket stores, Mobilelink is the largest National Cricket dealer, and still growing! If you are passionate about selling wireless, helping customers, and leading a team we are looking for you. We are a dynamic, equal-opportunity employer. This is a fantastic opportunity for qualified candidates with unlimited future growth potential and becoming part of a rapidly expanding national team.

The Bilingual Retail Store Manager (\"RSM\") is responsible for the overall sales and operations of the location that they are assigned to oversee. Successful RSMs will lead their team and drive success across all levels of performance. This position is responsible for the overall sales achievement, customer service results, operational standards, and inventory of the location. The RSM must demonstrate strong leadership skills and develop, implement, and manage their team and company programs and processes.

Why join the Mobilelink Family?

Perks of being on the Team!

• Unlimited earning potential


• Unlimited growth potential


• PTO after 90 days


• Dental insurance


• Health insurance


• Vision insurance


• Company-paid Life Insurance

Role Responsibilities:

• Fully accountable for the execution of sales, service, and customer experience initiatives in-store.


• Consistently demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating the team to succeed.


• Create a work environment where all employees can excel.


• Always deliver exceptional customer experience.


• Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize sales.


• Partner with the District Manager and other appropriate parties to successfully launch new products, services, or processes.


• Ensure that employees are properly trained on new products and promotions to sell with confidence.


• Assist departments such as Human Resources and Loss Prevention in internal investigations.


• Assist on the sales floor in order to be available for coaching and developing store personnel.


• Schedule and staff to budgeted hours as assigned.


• Ensure the team is providing a clean and inviting atmosphere for customers.


• Adhere to back-office compliance, processes, procedures, reports, documentation, and policies.


• Respond in a timely manner to all communications.


• Ensure timely completion of required training within the store.


• Always ensure the protection of assets.


• As part of this role, employees may occasionally be required to participate in outside sales events, community engagements, or promotional activities on behalf of Cricket Wireless. These events are an extension of regular job responsibilities and are designed to support customer acquisition, brand awareness, and business growth.


• Employees will be provided with reasonable notice of scheduled events, and participation is considered a condition of employment. Duties at such events may include, but are not limited to: engaging with customers, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown.

QualificationsJob Requirements

• Must be able to speak fluent English and Spanish to be eligible for the bilingual role


• Two (2) years proven retail sales management experience (interactive sales process, commissioned sales)


• Two (2) years of recruiting, hiring, and developing successful store sales teams


• Excellent sales skills and demonstrated ability to meet or exceed performance standards.


• Ability to motivate, lead, and develop others.


• Ability to work flexible hours, including evenings, weekends, and holidays per business needs.


• Ability to operate a personal computer, wireless equipment, copier, and fax.


• Effective communication, presentation, and interpersonal skills.


• Strong organizational skills with attention to detail.


• Ability to have reliable transportation to assist at other locations within 30 minutes' radius from the home store when needed.


• Must have a valid driver's license and auto insurance.

Shift: 8-hour shift - Weekdays and every Saturday