Bilingual Resident Advocate

The Bridge Over Troubled Waters, Inc.; Pasadena (TX); On-site; USD 30,000 - 37,000; Full time

Job summary

The Bridge Over Troubled Waters, Inc. operates a 100-bed emergency shelter for survivors of domestic violence, sexual assault and homelessness.

This Resident Advocate role focuses on direct resident services, intake, safety monitoring, and maintaining shelter census and records. Responsibilities include guiding residents through shelter guidelines, coordinating with food services, and handling crisis assessments via hotline and chat.

Qualifications

• Two years' experience providing direct care in social services or residential setting with at-risk clientele.
• Bilingual English/Spanish.
• High School Diploma/GED; Bachelor's degree is highly desired.

Responsibilities

• Perform initial intake and orientation for residents.
• Educate residents about shelter guidelines and available services.
• Maintain daily census, document services, and prepare reports.
• Support food services with daily meal counts and supervise meal times for safety.
• Respond to hotline, LIVEchat and text for assessments, safety planning and referrals.
• Oversee shelter bed database and ensure accurate bed availability.
• Provide orientation to volunteers and new staff as needed.

Skills

Bilingual English/Spanish

Direct care experience

Education

High School Diploma/GED

Bachelor's degree

Job description

Description

The Bridge is in search of a Resident Advocate who will provide direct services to residents in a 100-bed emergency shelter setting for survivors of domestic violence, sexual assault and women and children experiencing homelessness.

Job Details

• Full Time/Non-Exempt: 36-hours a week
• Schedule:
  • Friday, Saturday and Sunday; 7am-7pm
• $33,696 annually

Responsibilities

Provide direct services by conducting initial intake of residents, provide orientation to educate resident about emergency shelter guidelines, services available, make room assignment; supervise residents to ensure compliance with shelter guidelines and maintain overall safety while providing quality client services. Prepare documentation of services provided in compliance with grants using clear and concise narratives; and maintain statistical records for files as assigned; update daily house census and log report each shift to keep peers abreast of residents’s status. Provide assistance to Food Services staff by conducting daily meal count on all resident’s attending meals. Oversee the residents during meal time to ensure safety and cleanliness. Answer 24 hour hotline, LIVEchat and text to provide telephone assessments to include safety planning, crisis intervention, information and referrals. Update and assist with overseeing the HCDV shelter bed database. Ensure TBOTW account is updated and accurate bed availability is noted, daily. Conduct routine walk through of facility to monitor, and assist with the cleanliness of the shelter to help ensure resident safety; and compliance with shelter guidelines. Provide orientation to volunteers and new staff as designated. Other duties as assigned.

Required Skills & Qualifications

• High School Diploma/GED; Bachelor's degree is highly desired.
• Two years' experience providing direct care in social services or residential setting with at-risk clientele.
• Bilingual Required; English/Spanish.

Other Requirements

• Must pass criminal background investigation check
• Must provide and maintain current TX Driver’s License
• Must provide and maintain clean driving record and annually update driving record
• Must provide and maintain current auto liability insurance
• Must be authorized to work in the U.S
• Must be able to lift/carry (40) lbs, and ascend/descend stairs in emergency shelter setting.