Bilingual Remote Member Services Representative

TEKsystems; Las Vegas (NV); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading technology solutions provider is seeking a Member Services Representative to join their remote healthcare team. This role requires a minimum of 2 years of call center experience and bilingual proficiency in Spanish, Cantonese, Mandarin, Vietnamese, or Korean. Candidates will serve as primary contacts for member inquiries regarding benefits and claims, ensuring satisfaction and delivering superior service. The position offers a pay rate of $21.00/hr and various medical benefits.

Benefits

Medical, dental & vision

401(k) with pre-tax and Roth options

Life and disability insurance

Health Spending Account (HSA)

Transportation benefits

Time Off/Leave

Qualifications

• Minimum 2 years of call center experience required.
• Bilingual proficiency is required.
• Health plan experience is a plus.

Responsibilities

• Serve as the primary contact for member inquiries.
• Advocate for members by resolving concerns.
• Deliver superior customer service in a remote call center.

Skills

Call center experience

Bilingual (Spanish, Cantonese, Mandarin, Vietnamese, or Korean)

Customer service

Job description

Overview

We're Hiring: Member Services Representative (Remote). Start Date: October 13, 2025. Location: Must sit in TX, CA, NV, or NM only! Workplace Type: 100% Remote. Shift Training: Mon-Fri, 8am-4pm PST (7 weeks). Hours of Operation: 6am-8pm PST, weekend rotation & some holidays required. Job Overview: Join a dynamic healthcare team as a Member Services Representative, where you'll be the voice of compassion and clarity for our members.

Responsibilities

• Serve as the primary contact for member inquiries regarding benefits, eligibility, referrals, and claims.
• Advocate for members by resolving concerns and ensuring satisfaction with professionalism.
• Deliver superior customer service in a fast-paced, remote call center environment.

Qualifications

• Minimum 2 years of call center experience
• Bilingual required (Spanish, Cantonese, Mandarin, Vietnamese, or Korean)
• Health plan experience is a plus
• Must have reliable WiFi and a home-office setup

Job Details

• Duration: 3 months
• Placement Type: Contract
• Workplace Type: This is a fully remote position.
• Application Deadline: This position is anticipated to close on Oct 3, 2025.

Benefits

• Medical, dental & vision
• 401(k) with pre-tax and Roth options
• Life and disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

EEO Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.