Bilingual Remote LPN (Care Navigator)

healthsnapcareers; United States; Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Quarterly bonus

Growth opportunities

Inclusive team

Competitive salary

Meaningful work

Job summary

HealthSnap is hiring bilingual LPNs to support chronic care management and remote patient monitoring. As a Care Navigator, you will work with the patient’s care team to empower patients to manage their chronic conditions and improve health outcomes.

The role runs Monday–Friday, 9:00am–5:30pm ET, with training on HealthSnap’s platform. Compact nursing license required; 3+ years in relevant settings; strong Spanish and communication skills; EHR proficiency and HIPAA compliance are essential for

Qualifications

• Current, valid Multistate/Compact LPN/LVN license in good standing.
• At least 3+ years in primary care, cardiology, internal medicine, home care or CCM/RPM.
• Excellent communication and Spanish language ability; team player.

Responsibilities

• Provide patient support via phone consultations for care management and RPM.
• Educate patients on conditions and empower lifestyle changes per care plans.
• Maintain accurate patient records and document interactions per protocol.
• Address barriers to care and propose practical adherence improvements.
• Communicate clearly with patients and care teams per approved workflows.
• Participate in training, team meetings, and quality initiatives.
• Respond to remotely transmitted patient data per partner workflows.

Skills

Spanish fluency

Strong communication

EHR proficiency

Care management software

Independent work

Empathy

Education

LPN/LVN license (Multistate/Compact)

Tools

EHR systems

Care management software

Job description

About HealthSnap:

HealthSnap (healthsnap.io) empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. We help healthcare organizations easily manage chronic conditions remotely, and deliver personalized patient experiences when it's needed most.

Be part of an organization built on teamwork, innovation, mutual respect, and equality for all. We believe in the power of prevention over treatment, after our co-founders experienced how modern healthcare failed their loved ones, they knew there had to be a better way. We believe that every patient deserves to receive the right care, at the right time, and in the right location - regardless of their condition or status.

We lead with empathy above all else, and place the patient at the center of everything we do. Working at HealthSnap means being part of a family and a team where if you win, we all win, no matter how big or small the accomplishment. We take ownership - and lead with empathy - and expect each employee to recognize that real patients rely on HealthSnap every day.

Position Overview:

We are hiring bilingual LPNs in multiple states to support patients who are enrolled in chronic care management and/or remote patient monitoring programs. This is done in partnership with the patients’ care team which may include primary or specialty physician practices or healthcare systems. Successful candidates will bring experience in educating patients on chronic diseases such as hypertension and diabetes. This is a full-time position that operates Monday through Friday, 9:00am to 5:30pm Eastern Time, unless otherwise specified. As a Care Navigator, you will be trained in HealthSnap’s remote patient monitoring platform and will be responsible for communicating with enrolled patients in conjunction with the patients’ care team. Care Navigators typically have an assigned group of patients for which the Care Navigator is responsible for assisting throughout the month. Care Navigators also assist with other patients or patient tasks as assigned. Above all else, you will play an essential role in establishing a relationship with assigned patients that allows you to empower them to manage their chronic illnesses and improve their health.

Compact Nursing License required unless otherwise specified.

Key Responsibilities:

• Patient Support: Complete phone consultations with patients enrolled in care management and/or remote patient monitoring programs providing support and education about their chronic conditions.
• Education and Empowerment: Educate patients about their health conditions and empower them with lifestyle and behavior strategies to actively manage their chronic conditions. Assist patients to set and reach goals in line with their provider-approved care plans.
• Documentation: Maintain accurate and up-to-date patient records, ensuring all interactions and care plans are documented per protocol.
• Problem Solving: Address patient concerns and barriers to care, working to find practical solutions to improve patient adherence and outcomes.
• Communication: Provide clear, compassionate, and effective communication to patients. Follow approved workflows regarding communicating patient needs to their providers.
• Continuous Improvement: Participate in training sessions, team meetings, and quality improvement initiatives to enhance the care navigation process and patient experience.
• Evaluation and Responding: Respond to remotely transmitted patient data such as blood pressure, blood glucose, weight, and pulse oximetry according to approved partner workflows.

Qualifications:

• Education: A current, valid, and in good standing Multistate/Compact Nursing License (LPN/LVN)
• Additional state licenses may be required and will be reimbursed by HealthSnap
• Experience: 3+ years of experience in primary care practice, cardiology, internal medicine, home care, or chronic care management/remote patient monitoring
• Skills:
• Strong communication and interpersonal skills
• Ability to communicate, verbal and written, in Spanish
• Excellent organizational and time management abilities
• Proficiency in using electronic health records (EHR) and care management software
• Ability to work independently and as part of a team
• Empathy and a patient-centered approach to care
• Technical Requirements: Reliable internet connection and HIPAA-compliant work area and proficiency with virtual communication tools (e.g., Zoom, Slack)

Benefits:

• Competitive salary and benefits package
• Quarterly incentive bonus
• Opportunity for professional growth and development
• Collaborative and inclusive work environment
• Meaningful work that makes a positive impact on healthcare accessibility and outcomes

We embrace diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, or your identity expression, if you are passionate about improving the future of healthcare through lifestyle change, we want to hear from you!