Bilingual Remote Insurance Support Specialist

WGIC W Insurance Company; Houston (TX); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health coverage for medical, dental, 视

401(K), Roth 401 (k) saving plan with

Remote work opportunities

Tuition assistance

Employee appreciation and recognition

Job summary

W Insurance Company is seeking full-time Insurance Customer Service Representatives to join a fast-paced call center. Remote training for 30 days and a post-training hybrid/remote schedule are offered, with a location requirement within 80 miles of Houston.

The role emphasizes accuracy, professionalism, and upselling opportunities while maintaining member-focused service. Starting pay ranges from $20.51 to $24.13 per hour, with an additional $0.50/hr for English/Spanish bilingual fluency.

Qualifications

• High School diploma or GED required; college degree preferred.
• Strong customer service, active listening, and problem-solving abilities.
• Ability to balance efficiency and quality in a fast-paced environment.
• Must pass background check and drug screening.
• Spanish fluency required for bilingual queue.

Responsibilities

• Deliver exceptional service in a fast-paced contact center by resolving inquiries and updating policies.
• Retain members through effective problem solving and accurate documentation.
• Upsell and cross-sell insurance products while maintaining a customer-focused approach.
• Handle escalated contacts with courtesy and professionalism.
• Meet and exceed individual and team performance goals in a high-volume environment.

Skills

Customer service

Bilingual EN/SP

Active listening

Communication

Tools

CRM software

MS Office

Job description

W Insurance Company is seeking full-time Insurance Customer Service Representatives to join a fast-paced call center. Remote training for 30 days and a post-training hybrid/remote schedule are offered, with a location requirement within 80 miles of Houston.

The role emphasizes accuracy, professionalism, and upselling opportunities while maintaining member-focused service. Starting pay ranges from $20.51 to $24.13 per hour, with an additional $0.50/hr for English/Spanish bilingual fluency.