Bilingual Remote Healthcare Member Services Representative

Randstad USA; Savannah (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

Randstad USA is looking for Remote Bilingual Healthcare Member Services Representatives who are passionate about helping others. You will provide exceptional support to Spanish and English-speaking members by answering questions and resolving issues. The role requires proficiency in customer service and flexibility in work hours, including weekends.

Qualifications

• 6+ months Call Center Experience is required.
• Must be bilingual in English and Spanish.
• Healthcare knowledge is a PLUS but not required.

Responsibilities

• Respond to a high volume of incoming calls.
• Heavy data entry, updating patient profiles.
• Track interactions and ensure proper compliance.

Skills

Bilingual (English / Spanish)

Customer Service

Call Center Experience

Job description

Make a Difference in Healthcare! (Bilingual - English / Spanish)

Are you a customer-focused, bilingual (English / Spanish) individual with a passion for helping others? We're seeking enthusiastic and dedicated professionals to join our team as Remote Bilingual Healthcare Member Services Representatives. This is your chance to make a real difference in the lives of our members while working from the comfort of your home!

About the Role :

As a Remote Bilingual Healthcare Member Services Representative, you will be the first point of contact for our Spanish and English-speaking members, providing exceptional service and support. You'll utilize cutting-edge technology to answer questions, resolve issues, and ensure a positive member experience.

This is a remote position, and you must reside within 1-hour radius of 3200 Breckenridge Blvd, Duluth GA 30096.

Start Date : June and July Start Dates

Compensation :

During Training (12 weeks) : $18.00 per hour

After Training : $19.00 per hour

Training / Working Schedule :

• Training Hours 12 weeks : Fluctuate from Mon-Fri 8am-4 : 30pm EST and 11 : 30am-9 : 30pm EST
• Your schedule fluctuates during the training period and once you are completed with training you are given a set schedule that can change at times due to call volumes, but you are given a notice!
• AFTER TRAINING : Must be able to work weekends- Schedule could be anywhere from 7am EST Start Time to 9 : 30pm EST (Mon-Sun)always have 2 days off during the week. MUST be able to work weekends!

What you will be doing :

• Respond to a high volume of incoming calls
• Heavy data entry, updating patient profiles / demographics
• Track interactions and ensure proper compliance using dual screens and the latest technology

Requirements :

• 6+ months Call Center Experience (2+ yrs Customer Service Experience)
• Must be bilingual in English and Spanish (Bilingual assessment required).
• Able to work flexible / required hours of operation / work schedule, including weekends.
• Healthcare knowledge is a PLUS but not required.
• Pass Required Assessments

If you meet the requirements and would like to move forward. Please complete the following 2 steps :

1. To complete the Required Assessments : (Use a computer) -

Click Here to Complete!

A computer is required to complete Assessments- if you use a different device you will not pass automatically)

2. Once assessments have been completed, please email your resume to the following : [emailprotected]

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