Bilingual Remote Customer Service Representative

DISH Network; Washington (District of Columbia); Remote; USD 100,000 - 125,000; Full time

Job summary

A telecommunications company is seeking customer service representatives to provide tech support. The role includes handling calls, promoting products, and ensuring customer satisfaction. Candidates should have a high school diploma, six months of customer service experience, and be fluent in English and Spanish. This position is remote with comprehensive benefits.

Benefits

Comprehensive benefits including medical, dental, vision, and life insurance

401(k) plan with company match

Free DISH TV and discounts on Sling TV and Boost Mobile plans

Qualifications

• Six months of related customer service experience.
• Flexibility to work various shifts, including evenings and weekends.
• Must reside in designated states to be eligible for hire.

Responsibilities

• Provide tech support and customer service solutions on calls.
• Promote products to maximize customer satisfaction.
• Maintain engagement with minimal distractions.

Skills

Customer service

Troubleshooting

Problem-solving

Multitasking

Fluent in English

Fluent in Spanish

Education

High school diploma or GED

Job description

Overview

Employer Industry: Telecommunications and Media

Why consider this job opportunity

• Salary up to $15.50/hour, with additional pay for evening and weekend shifts
• Opportunity for career advancement with potential promotions within the first year
• Comprehensive benefits including medical, dental, vision, life insurance, and a 401(k) plan with company match
• Work-from-home position with all necessary equipment provided by the employer
• Exclusive perks such as free DISH TV, discounts on Sling TV, and Boost Mobile plans

Responsibilities

• Handle back-to-back tech support and customer service calls throughout your shift
• Provide solutions for technical issues and customer needs for a diverse consumer base
• Promote products and services to maximize customer satisfaction
• Maintain engagement on calls with minimal distractions
• Participate in video meetings with camera on as required

Qualifications

• High school diploma or GED
• Six months of related customer service and troubleshooting experience
• Flexibility to work various shifts, including evenings, weekends, or holidays
• Fluent in English and Spanish
• Must reside in designated states to be eligible for hire

Preferred Qualifications

• Experience in a fast-paced customer service environment
• Strong problem-solving and multitasking skills
• Proven dependability and resilience in customer interactions