Bilingual Remote CSR

ManpowerGroup Global Inc.; Denver (CO); Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Temp-to-Perm

Structured training

Fast-paced environment

Impact enrollment guidance

Clear schedule expectations

Job summary

Managed Care & Enrollment Services is seeking a Bilingual Remote CSR to support enrollment services and education for clients. You will respond to calls, educate on plan options, assist with enrollments, review forms for accuracy, and escalate issues as needed.

The role is remote (Denver, CO) with a pay range of $17/hr to $18/hr, Monday–Friday 8am–8pm EST and some Saturdays 10am–6pm EST, offering a temp-to-perm path and structured onboarding.

Qualifications

• Two years of customer service experience or experience dealing with the public.
• Strong communication and the ability to follow directions with courtesy.
• Availability and reliability during core business hours.
• Computer skills including typing and familiarity with training programs.
• Ability to learn a new program during training with a can-do attitude.

Responsibilities

• Respond to enrollment service calls, answer questions, mail information, and refer callers when issues arise.
• Educate clients on managed care and help them understand plan options.
• Assess clients’ health care needs and assist with choosing a health plan.
• Support enrollment and disenrollment by reviewing forms for accuracy and completeness.
• Raise concerns to Central Operations Supervisor and provide enrollment services when needed.

Skills

Customer service

Communication skills

Reliability

Typing ability

Learn new systems

Education

High school diploma or equivalent

Job description

Our client, Managed Care & Enrollment Services is seeking a Bilingual Remote CSR to join their team. As a Bilingual Remote CSR, you will be part of the Customer Service and Enrollment Support team supporting enrollment services and managed care education. The ideal candidate will have strong customer service instincts, the ability to learn new systems quickly, and the confidence to communicate clearly while helping clients complete enrollment steps.

Job Title:

Bilingual Remote CSR

Location:

Remote (Denver, CO)

Pay Range:

$17/hr to $18/hr

Shift:

Monday to Friday, 8am to 8pm EST; Saturday 10am to 6pm EST (some Saturday work required)

What's the Job?

• Respond to enrollment services calls, answer questions, mail information when requested, and refer callers when issues arise.

• Educate clients on managed care and help them understand plan options.

• Assess clients’ health care needs and assist with choosing a health plan.

• Support enrollment and disenrollment by receiving, sorting, and reviewing forms for accuracy and completeness.

• Raise concerns or problems to the Central Operations Supervisor and perform managed care education and enrollment services when call volume warrants.

What's Needed?

• Prior customer service experience, including experience dealing with the public or in a customer service-based role (two years of human services experience or experience dealing with the public required).

• Strong communication skills and the ability to follow directions while staying courteous and effective with a variety of people.

• Reliability and readiness to be available at the start of business (phones turn on at 8:30am–6:00pm Monday–Friday and 10:00am on Saturday).

• Computer skills including typing ability and comfort using programs during training and day-to-day work.

• Ability to learn and apply a new program during training; a can-do attitude in a busy, supportive call center environment.

What's in it for me?

• Temp to Perm opportunity with a clear path to long-term employment.

• Structured training period designed to help you build the foundation to succeed.

• A supportive, fast-paced environment where strong performance and teamwork matter.

• Opportunity to make a real difference by guiding clients through managed care enrollment.

• Clear expectations around schedule and readiness so you can plan your week with confidence.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Supplemental Life Insurance

• Short Term Disability Insurance

• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Language Requirements (Top Priority): Russian, Mandarin, Cantonese, Hindi, Urdu, Bengali, Korean. If we cannot fulfill all languages, Spanish speakers may be considered.

BYOD Requirements (Remote):

• Computer or laptop only with: Windows 10 or MacOS Catalina (10.15), MacOS BigSur (11), MacOS (up to 12.5) or newer.

• Headsets are required (NOT supplied by the employer): USB plug and play wired headset with a microphone and noise suppression.

• Bluetooth headsets are NOT allowed.

• Internet access required for contact center operations: minimum 25 Mbps download for a single user; 50 Mbps download for shared connectivity; 5 Mbps upload required (10 Mbps preferred).

• Mobile hotspots must not be the primary source of internet connection.

• Connectivity from the PC to the internet router via a Category 5 cable.

• Chromebooks are not permitted.

Interview Process:

All resumes must be uploaded in Fieldglass. From there, Guidant Global will submit them in Smartsheet, reviewed by Maximus, and interviews will be set up.

Education Requirements:

High school diploma or equivalent required.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.