Bilingual Registered Nurse Care Coach - BONUS Eligible

CircleLink Health; New Mexico; Remote; USD 60,000 - 80,000; Part time

Job summary

A healthcare management company is seeking a part-time RN Care Coach to work remotely with Medicare patients. The role involves conducting monthly calls, providing education, and coordinating care to improve patient outcomes. Candidates must hold an RN license and have at least 3 years of nursing experience. Fluency in English and Spanish is essential. This position offers compensation based on patient interactions and a performance bonus after three months.

Qualifications

• Current RN license (unrestricted) required.
• 3+ years of RN experience necessary.
• Proficient with technology and eager to learn new software.

Responsibilities

• Call and support Medicare patients monthly with chronic conditions.
• Build rapport and coach patients towards better health.
• Document patient progress and update care plans.

Skills

Fluency in English and Spanish

Strong communication skills

Time management skills

Critical thinking skills

Proficiency with technology

Education

Current RN license (Compact License or New Mexico RN license)

3+ years of experience as a Registered Nurse

Tools

EPIC electronic health record

Job description

Overview

This is a remote role. CircleLink Health seeks passionate, tech‑savvy registered nurses to work remotely and serve patients enrolled in Medicare’s Chronic Care Management Program. In this part‑time role (about 20–25 hours per week), an RN Care Coach will be assigned a group of patients to follow and call each month. In these monthly calls you will provide education, coordinate care, close preventive care gaps, and coach on self‑management strategies to keep patients out of the hospital.

The Care Manager role requires precision, discipline, and accountability. It is a step into a more complex, structured, and performance‑driven environment, not a step back from bedside nursing. To succeed, you must bring more than clinical knowledge: you will need excellent documentation skills, strong time management, and ownership of outcomes. Expectations are high and performance is regularly reviewed.

If you’re ready for a challenging, fast‑paced environment where your work is held to high standards and makes a real difference, we encourage you to apply.

Key Responsibilities

• Utilize our specialized care management software to call Medicare patients with 2 or more chronic conditions (Diabetes, CHF, Chronic Pain, COPD, etc.) on a monthly basis
• Build and maintain rapport with patients to coach them toward improved health through SMART goals and education on self‑management strategies
• Implement and update the Plan of Care by documenting medications, due appointments, biometrics, symptoms, and interventions
• Connect patients with community resources as needed (transportation, personal care, prescription/medical equipment assistance, social services, etc.)
• Conduct Transitional Care Management activities for high‑risk patients discharged from hospital or ER to reduce readmissions
• Close care gaps by encouraging and assisting with preventive care measures (annual well visits, vaccines, cancer screens, follow‑up/specialist appointments, etc.)

• Fluent in English and Spanish is a must
• Self‑directed, able to work independently with little supervision while meeting performance metrics
• Passion for nursing and improving patient outcomes
• Proficient with technology and eager to learn and use new software
• Excellent organizational and time management skills
• Strong communication and telephonic skills
• Strong critical thinking and problem‑solving skills

Education and Experience

• Current, unrestricted RN license (Compact License) or New Mexico RN license
• Proficiency with EPIC electronic health record and web‑based applications highly preferred
• 3+ years of experience as a Registered Nurse

Preferred Education and Experience

• Case Management or Chronic Disease Management experience highly preferred
• Certified Diabetes Educator
• Experience with Motivational Interviewing or other behavior change communication techniques

Scheduling and Other Requirements

• RN needs a strong internet‑connected computer and this will be tested
• Minimum of 20 hours of work availability per week between 9am and 6pm MST
• This is a 1099 contract position with no end date. Care coaches are responsible for their own equipment, taxes and insurance.

Compensation

Care Coach compensation is paid at $15.00 per initial clinical encounter per patient per month. A clinical encounter occurs after two criteria are met: a patient has a successful clinical call and the patient has 20 minutes or more of time in their chart timer.

• Example: If in one hour you called and spoke with 2 patients and spent 30 minutes with each, your pay for that hour would be $30.00 ($15.00 per patient reached).

Bonus Eligibility

Coaches who successfully complete 3 months of employment and meet all performance expectations will be eligible for a $300 performance bonus.

Pay Timing

Paid monthly via direct deposit, 40 days after the last day of the first month of service due to Medicare processing timelines. Thereafter, payment occurs approximately every 30 days after each month.

About CircleLink Health

CircleLink Health is a company of clinicians, technologists, and businesspeople tackling preventable chronic and post‑acute complications. We are building a high‑quality Care Management platform to enable providers and accelerate the shift to preventive care. Learn more about us here.