Bilingual Recruiter

PROMAN Staffing USA; Memphis (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

PROMAN Staffing USA is seeking a Recruiter for our Memphis area branch. You will assist walk‑in applicants, complete applications, and conduct orientations before placement by recruiting staff.

You’ll handle daily client communications, scheduling, and payroll processing with a focus on accuracy and customer service. You will screen candidates, coordinate employment steps, and maintain precise records in Avionte.

Qualifications

• High school diploma required; AA degree preferred or equivalent work experience.
• Experience in customer service; familiarity with industrial/logistics environment is a plus.
• Experience in a fast-paced environment; ability to multitask and stay organized.

Responsibilities

• Assist walk-in applicants with applications and documents.
• Manage daily customer communications including requests, call-offs, arrivals, and dispatch tasks.
• Process weekly payroll input and ensure accuracy of records (I-9, W-4, etc.).
• Screen candidates, coordinate pre-employment steps, and conduct orientation sessions.
• Maintain accurate assignment information in Avionte and update client orders accordingly.
• Travel to client sites as needed to understand operations and shift expectations.

Skills

Communication

Organization

Multitasking

Avionte

Adaptability

Reliability

Analytical thinking

Bilingual (Esp/Eng)

Education

Associate degree (AA) preferred

High school diploma required

Tools

Avionte ATS

Job description

Proman Staffing is a member of the Proman global family of companies, and a leading provider of temporary staffing throughout the Southeast, Central South, Midwest, and Eastern United States. Proman Staffing has created a strong reputation providing industrial staffing services for a wide variety of businesses. Our success is our ability to incorporate top performance teams at our locations with a focus on the industrial sector of the market. We are a global company proud of our family culture of working as one team for our customer’s advantage.

About the Role

The Recruiter will assist walk‑in applicants with completion of job applications and related documents along with conducting group orientations prior to placement by recruiting staff. Furthermore, manage daily customer communications including incoming customer requests, employee call‑offs, confirmation of arrivals and other dispatch tasks. Also, process weekly payroll.

Responsibilities

• Provides customer service and support to all applicants at the kiosks and front desk.
• Responsible for 100% accuracy of all applications, I-9 forms, medical questionnaires and W-4 and other forms associated with the application & hiring process.
• Provides accurate and timely weekly payroll input.
• Conducts pre‑employment screening and reference checks as needed.
• Screens new candidates, evaluates job skills to ensure the highest fill rates possible and excellent customer satisfaction. Screens for skilled candidates to assist the Skilled Recruiters.
• Facilitates employee orientation training and client‑specific testing.
• Effectively communicates the skills required and expectations of jobs to which employees are dispatched.
• Maintains effective business relationships and communications with all Proman Staffing clients.
• Effectively manages and immediately resolves any problems with client orders, including escalation to branch management or other Proman personnel based on the Service Escalation Chart.
• Always ensures accuracy and completeness of assignment information in Avionte.
• Manages and continually assessments employee information available in the system to keep it current and accurate at all times.
• Visits client sites to gain knowledge of specific operations and job assignments to provide accurate expectations to employees about jobs and to enhance recruitment and placement.
• Counsels, coaches, and takes disciplinary action with service employees when necessary.
• Participates effectively in and encourages a “team” working environment.
• Works with peers and managers to effectively provide staffing coverage and minimize overtime hours within the branch office.
• Assists in the development of changes in procedures, policies, and forms that positively impact the business and reinforce a commitment to continuous improvement.
• Completes certification within one year of hire.
• Cross‑trains with other functional areas of the business to provide backup as needed.
• Responsible to maintain a professional and comfortable branch environment for customers, employees, and applicants.
• Daily housekeeping/cleaning of all branch areas required.
• Other tasks as assigned.

Qualifications

• Must be high school graduate.
• AA degree preferred. May substitute work experience in retail, customer service or human resources position.
• Must have experience in a customer service environment.
• Familiarity with or experience in an industrial, manufacturing or logistics environment is a plus.
• Previous experience in a fast‑paced environment.

Required Skills

• Excellent communication and organization skills.
• Ability to multitask and work effectively in a busy environment.
• Strong knowledge of Avionte ATS.
• Flexibility to adapt to a frequently changing business environment.
• Dependability and reliability.
• Ability to analyze information quickly to make decisions and solve problems.
• Bilingual (Spanish and English) skills may be required.
• This is primarily a sedentary role in an office environment. Will work at both a traditional office desk as well as at the applicant’s window.
• Must be able to work in customer locations as a back up to On‑Site Supervisors as needed and so must be able to walk within the customer facility (sometimes long distances).
• May involve some lifting of files and boxes. May involve bending or standing to file documents.
• Must be able to travel to other branch offices to assist as needed.

Strong team player with a high level of respect & appreciation for diversity.