Bilingual Receptionist (Cantonese, Vietnamese, or Spanish)

Asian Pacific Islander Legal Outreach; Oakland (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

403(b) retirement plan with employer‑匹

Job summary

API Legal Outreach, based in Oakland, seeks a Receptionist to support administrative and legal clerical tasks, serving clients and visitors in a bilingual/multicultural setting. The role focuses on answering calls, managing client sign-in, maintaining files, and supporting attorneys and staff with translation and office operations.

The position is in the East Bay with regular business hours, offering benefits and a commitment to serving underserved API and BIPOC communities in the Greater Bay

Qualifications

• 2+ years in secretarial/office support or receptionist roles in legal or human services settings
• Ability to interpret/translate in Chinese, Vietnamese, or Spanish
• Commitment to serving underserved API/BIPOC communities
• Ability to handle high telephone traffic and multitask in a team environment
• Strong written and oral communication and organizational skills

Responsibilities

• Provide full range of legal clerical and support services to attorneys and staff
• Handle telephone and client reception duties; sign in clients and vendors
• Open and close the office and manage mail, packages, and messaging
• Maintain client files, casework, reports, and databases
• Provide written and oral translation and assistance with IT and facilities as needed
• Support with facility management and general office duties

Skills

Secretarial experience

Office support

Receptionist duties

Multicultural teamwork

Tools

Telephone system

Postage machine

Fax machine

Copier

Scanner

Job description

API Legal Outreach is the largest social justice legal organization focused on the Asian/Pacific Islander, Latinx, and immigrant communities of the Greater Bay Area and the Central Valley. A growing community-based organization founded in 1975, our mission is to provide culturally competent and linguistically appropriate direct services to the most marginalized segments of our community including low-income women, seniors, immigrants, and youth. With offices in Oakland and San Francisco, our work is focused in the areas of Gender-based Violence, Immigration and Immigrant Rights, Disability Rights, Senior Law and Elder Abuse, Anti-Human Trafficking, Youth Violence Prevention, Anti API Hate Violence, the preservation of affordable housing and small businesses, and other social justice issues.

Position Overview:

Reporting to the Administrative Manager, the Receptionist will assist in reception, office administration and legal support duties. The receptionist is often the first point of contact for clients, vendors, and guests to our office. This role is based in our East Bay office, with a work schedule of Monday-Friday during business hours in office and may have additional responsibilities linked to our San Francisco office. The ideal candidate will be dedicated to serving underserved Asian Pacific Islander communities and BIPOC communities in the Greater Bay Area.

Key Responsibilities:

• Provide full range of legal clerical and support services to attorneys and other staff.
• Provide telephone and client reception services (answering and screening calls, retrieving message and forwarding messages, answering questions to people who walk in, signing in clients and vendors, receiving packages).
• Open and close the office.
• Provide full range of legal clerical and support services to attorneys and other staff.
• Maintain client files, casework, reporting, and database systems.
• Provide written and oral translation.
• Data entry and general office equipment maintenance.
• Support with all facility management related functions including: waste management, office organization, and other projects as needed.
• Support with IT related initiatives as needed.
• Other office related duties.

Minimum Qualifications

• At least 2 years of successful work experience with secretarial, office support, and/or receptionist duties in a legal office, human services agency, or equivalent setting
• Ability to interpret and translate in any one of the following languages: Chinese, Vietnamese, or Spanish.
• Demonstrated commitment to serve disadvantaged persons in communities of color; with clients who are low-income, immigrants, women, seniors and/or those with disabilities through face-to-face and telephone contact
• Demonstrated ability to manage and respond appropriately to high level of telephone traffic
• General knowledge of office administrative operations and equipment such as operating telephone system, postage machine, fax machine, copier and scanner
• Ability to communicate well orally and in writing, effectively manage time, handle critical information, work independently, plan and implement office objectives, and to work well in a team oriented, multicultural work environment.
• High degree of interpersonal skills in interacting with staff, clients and the public.

Compensation and Benefits:

• Pre-tax 403(b) retirement plan with employer matching funds
• 14 paid holidays, including floating holiday
• PTO, sick leave
• 100% employer-paid options for medical, dental, and vision plans
• pre-tax Flexible Spending Accounts

API Legal Outreach is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.