Bilingual Receptionist 2

humana; Orlando (FL); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement savings plan

Paid time off

Paid holidays

Paid parental leave

Short-term disability

Long-term disability

Life insurance

Job summary

Humana is seeking a Receptionist 2 responsible for front desk operations in a physician practice. You will greet patients, schedule appointments, maintain records, and support the medical team with administrative tasks.

The role also involves team leadership within the center and occasional travel to support multiple centers. Required qualifications include a high school diploma or GED, 1+ year medical reception experience, knowledge of medical terminology, EMR systems, and bilingual

Qualifications

• 1+ years of medical reception experience.
• Value-based care model experience.
• Knowledge of Medical Terminology.
• Experience with EMR Systems (Electronic Medical Records).
• Must be passionate about contributing to patient experiences and care.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.

Responsibilities

• Greet Patients: Welcome patients and visitors professionally, in person and over the phone.
• Scheduling Appointments: Manage calendars and coordinate with medical staff to optimize schedules.
• Patient Records: Maintain and update patient records in EMR/CRM systems with confidentiality.
• Billing and Payments: Update patient accounts; may collect copays at visit.
• Inquiries and Communication: Answer calls and provide general information.

Skills

Customer service

Phone etiquette

Multitasking

Detail-oriented

MS Office

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook, Access)

Job description

The Receptionist 2

Become a part of our caring community

The Receptionist 2 is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist 2 ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. This position assumes ownership and leads advanced and highly specialized administrative, operational, and customer support duties that require independent initiative and judgment.

The Receptionist 2 is responsible for welcoming patients, offering administrative support, and assuming team lead responsibilities within a physician practice or center. This may include the following responsibilities:

• Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone.
• Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Provide assistance with various administrative tasks as required. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration duties in the absence of the Center Administrator.
• Team Lead: Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance as necessary. This role may also involve traveling to support multiple centers.
• Problem Resolution: Address and resolve any issues, escalations, or complaints from patients or staff.

Decisions are regarding the daily priorities for an administrative work group and/or external vendors including coordinating work activities and monitoring progress towards schedules/goals, and often oversees work of others and/or is the primary administrative owner of a main process or program. Works within broad guidelines with little oversight.

Use your skills to make an impact

Required Qualifications

• High School Diploma or GED
• 1+ years of medical reception experience
• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Bilingual in English and Spanish

Preferred Qualifications

• Experience in leading a team/department preferred

Additional Information

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurs