Bilingual Radiology Scheduling Coordinator - Fully Remote in Brownsville, TX

Centauri Health Solutions, Inc.; Town of Texas (WI); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading healthcare technology company is seeking a Bilingual Radiology Scheduling Coordinator for a fully remote position. The role involves coordinating scheduling and insurance verification for imaging services, ensuring high-quality customer service. Ideal candidates will have strong communication skills, experience in customer service, and proficiency with Microsoft Office. This position offers competitive pay, benefits, and opportunities for professional development.

Benefits

Competitive pay

401(k) plan

Tuition reimbursement

Paid time off

Development opportunities

Qualifications

• Excellent customer service experience in office or hospital settings.
• Experience in high-volume call centers preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Windows).

Responsibilities

• Complete insurance verification accurately and obtain necessary authorizations.
• Make outbound and handle inbound calls to schedule imaging services.
• Communicate operational activities effectively within the team.

Skills

Customer Service

Communication

Attention to Detail

Education

High School Diploma or GED

Associate’s Degree or Two Years Healthcare Experience

Tools

Microsoft Office Suite

Job description

Bilingual Radiology Scheduling Coordinator - Fully Remote in Brownsville, TX

Brownsville, TX, USA

Job Description

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial, and Exchange. We partner with our clients to improve health outcomes through compassionate outreach, analytics, clinical data exchange, and data-driven solutions. Our headquarters is in Scottsdale, AZ, and we employ 1700 associates nationwide. For more information, visit www.centaurihs.com.

Role Summary:

This role involves performing Schedule+ functions for physicians and patients, such as insurance verification and pre-certification for scheduled services at an HCA Facility. The coordinator makes and receives calls to schedule services, demonstrating a commitment to quality customer service for patients, physicians, co-workers, and the public.

Role Responsibilities:

Insurance Authorization/Verification

• Complete insurance verification accurately.
• Obtain necessary insurance authorizations, referrals, and treatment consults prior to services.
• Coordinate peer-to-peer reviews between physicians and insurance companies.
• Secure benefit coverage details and enter information into the system.
• Gather diagnosis and CPT codes from physicians or outpatient departments.
• Maintain proficiency with verification systems and payor eligibility programs.
• Monitor work lists for timely insurance verification.
• Ensure compliance with regulatory documentation requirements.

Scheduling

• Make outbound and handle inbound calls to schedule imaging services.
• Document scheduling notes in hospital and Centauri systems.
• Provide patients with preparation instructions.
• Collaborate with hospital staff for timely, appropriate scheduling and excellent customer service.
• Manage email inboxes and fax communications effectively.
• Respond to voicemails and maintain a log of scheduled patients and procedures.

Additional Responsibilities:

• Communicate operational activities effectively within the team.
• Interface courteously with internal and external customers, maintaining a positive organizational image.
• Demonstrate proficiency in assigned responsibilities and understanding of the Patient Access process.
• Suggest process improvements for the Schedule+ Program.
• Perform other duties as assigned.

Role Requirements:

• Excellent customer service experience in office or hospital settings.
• Experience in high-volume call centers preferred.
• High school diploma or GED required; associate’s degree or two years healthcare scheduling/billing experience preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Windows).

We offer a rewarding work environment with competitive pay, benefits, paid time off, 401(k), tuition reimbursement, and development opportunities. The position is bonus eligible. Our policy may require vaccination proof for certain roles, with accommodations provided as per law. Compensation factors include location, skills, education, and experience.