Bilingual PSA/QA Coordinator

enCircle all; Richmond (VA); On-site; USD 60,300 - 73,700; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) and 401(k) Matching

Educational Assistance Program

Generous PTO and Paid Holidays

Job summary

enCircle all in Richmond, VA, seeks a Bilingual Prevention of Sexual Abuse and Quality Assurance Coordinator. This full-time role involves managing compliance with ORR policies and providing child-facing services. Candidates should have a Bachelor’s degree in a relevant field and experience working with child welfare or immigrant populations. The role offers a salary of $67,000 annually and includes benefits like health insurance and educational assistance.

Qualifications

• Must provide child-facing services on site.
• Pass a criminal history screen.
• Willing and able to be on an on-call rotation for emergency response situations.

Responsibilities

• Monitor the implementation of ORR UC policies and procedures.
• Conduct regular internal reviews of case files.
• Analyze ORR and state policy updates.

Skills

Excellent verbal and written communication skills

Ability to work under stress or in a fast-paced environment

Computer literacy and typing skills

Education

Bachelor’s degree in behavioral sciences, human services, or social service fields

Bachelor's degree in business administration or management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Richmond, VA, US

4 days ago Requisition ID: 1476

Salary Range: $67,000.00 To $67,000.00 Annually

EnCircle’s Transitional Foster Care program is part of our Immigration and Refugee Services division. This program is in partnership with Lutheran Immigration and Refugee Services (LIRS) and serves unaccompanied children (UC) in the custody of Office of Refugee Resettlement and are now living with foster families.

The Bilingual Prevention of Sexual Abuse and Quality Assurance Coordinator (PSA/QA) is responsible for managing implementation and ongoing compliance with the HHS IFR: (45 CFR Part 411) and ORR policies and procedures related to sexual abuse and harassment. Must provide child-facing services on site.

The PSA/QA Coordinator will be responsible for compliance with ORR and state licensing policies. This involves the management of formal internal quality assurance processes, up-to-date knowledge of federal and state policy and procedures, and communication with stakeholders on internal quality assurance efforts.

This position is expected to function effectively with limited supervision while following the guidelines given on procedures, along with agency, federal, and state licensing regulatory requirements.

Compensation and Benefits

• Competitive salary starting at $67,000
• Health, Dental and Vision Insurance
• Nationwide Pet Insurance, including coverage for reptiles, birds and exoticpets
• 401(k) and 401(k) Matching
• Employee Assistance Program, including Access to Chaplain Services.
• Educational Assistance Program
• STD, LTD, Life, and AD&D Insurance
• Generous PTO and Paid Holidays
• Retention Bonus
• Cell Phone Reimbursement
• Unlimited access to Premium Calm App for staff plus friends and family
• Early access to paid wages with Wisely ADP and DailyPay

MINIMUM EDUCATION, TRAINING, REQUIREMENTS AND PREREQUISITES

• Bachelor’s degree in behavioral sciences, human services, or social service fields; OR
• Bachelor's degree in business administration or management AND
• At least 1 year of experience working with child welfare standards, best practices, or quality assurance or compliance
• Trauma-informed training for serving immigrant or vulnerable populations, preferred
• Prior experience working with immigrant and/or refugee populations, preferredti>
• Excellent verbal and written communication skills, including interpersonal communication, group leadership skills, public speaking, and clinical and persuasive writing skills
• Ability to work under stress or in a fast-paced environment, including crisis situations
• Exercising a high level of confidentiality is paramount
• Computer literacy and typing skills sufficient to perform essential job functions
• Valid Driver’s License, proof of automobile insurance and positive driving record to transport minors in own vehicle if needed, required
• Pass a criminal history screen, including state and local child protection agency registries
• Willing and able to be on an on-call rotation for emergency response situations
• Schedule: Monday-Friday, 8:00AM-4:30PM. Weekends and evenings on occasion/on call; need for flexibility.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Monitor the implementation of ORR UC policies and procedures, including compliance in case management, case documentation, and staff training requirements.
• Conduct regular internal reviews of case files, minimum quarterly, (UC Portal files, physical binder and Credible), as well as any other standard focal areas associated with ORR P&P and state policy.
• Analyze ORR and state policy and procedure updates and translate into practical operationalization for program staff by developing and revising program policies and procedures with management approval.
• Assist Program management in preparation for ORR, Global Refuge and state licensing audits. Main point of contact for any PCAN audits. Primarily responsible for the preparation of Corrective Action Plans (CAPS) issued to the program.
• Responsible for completing and documenting announced and unannounced rounds of the facility when minors are on site as well as when they are not.
• Monitor the grievance box daily and respond to any grievances within policy timeline.
• Complete all Data Requests related to PSA from ORR or Global Refuge by the designated timeline.
• Responsible for developing and presenting and documenting PSA orientation upon minor’s admission and every 90 days thereafter.
• Responsible for conducting and documenting the Sex and Labor Trafficking workshop to minors within first week of admission and every 90 days thereafter.
• Serve as primary point of contact with LIRS Program Officer for PSA and ORR’s Prevention of Sexual Abuse Compliance Manager who is responsible for compliance with the IFR and related policies. Responsible for communicating all updates with PM/PD.
• Assist Program Manager/Director and Administrative Assistant regarding required Onboarding training for new employees; complete 30 day check‑in’s to determine completion.
• Responsible for reviewing staff training logs monthly before submission for personnel files and audits.
• Responsible for ensuring all staff complete the PSA refresher training every 6 months.
• Assist with accreditation paperwork through revising or creating policies and forms to meet the current accreditation entity’s requirements.
• Perform other job‑related duties as assigned to help ensure that essential programmatic tasks are in compliance.

To give equal employment and advancement opportunities to all people, we make employment decisions at enCircle based on each person’s performance, qualifications, and abilities. EnCircle does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability status, genetic information, protected veteran status or any other characteristic protected by law.

As part of the Company’s EEO commitment, we will also provide reasonable accommodations consistent with applicable law. The Company will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of the job unless doing so would cause significant difficulty or expense — i.e., an undue hardship. Similarly, the Company will also make reasonable accommodations to the known limitations of a person related to pregnancy, childbirth or related medical conditions unless the accommodation would impose an undue hardship.

If you seek an accommodation because of a medical condition or impairment, or related to pregnancy, childbirth, or related medical conditions, please notify Human Resources so we can evaluate your request. Please cooperate with the Company as to any information needed so we can assess your request for an accommodation.

As part of our EEO commitment, the Company will also reasonably accommodate an employee whose sincerely held religious belief, practice or observance conflicts with a work rule or requirement unless doing so would impose more than a de minimis cost or burden.

Please inform Human Resources if you seek an accommodation based on a religious belief. The Company will not take any adverse action or tolerate any retaliation against a person who requests or uses a reasonable accommodation.