Bilingual Personal Banker - Houston, TX

First Convenience Bank; Houston (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Bilingual Personal Banker to join their dynamic team in Houston. This role involves delivering exceptional customer service in a fast-paced environment, processing transactions, and achieving production targets. The ideal candidate will be bilingual in English and Spanish, ensuring effective communication with a diverse customer base. If you thrive in a collaborative team setting and are eager to contribute to a customer-centric mission, this opportunity is perfect for you. Join a forward-thinking company that values inclusivity and teamwork.

Qualifications

• Must have at least six months of experience in retail or customer service.
• Bilingual skills are essential for serving a diverse clientele.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment.
• Process deposits and payouts accurately while balancing daily operations.
• Cross-sell bank services and products to meet customer needs.

Skills

Bilingual in English and Spanish

Customer service

Teamwork

Cash handling

Education

High school diploma or equivalent

Job description

Job Title: Bilingual Personal Banker

Location: FCB Beltway 8 Kroger, 14710 Woodforest Blvd., Houston, Texas, United States

Position Type: Full Time

Requirements

• Six months of work experience in a retail or customer service environment preferred
• Must be able to get along with co-workers and work effectively in a team environment
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Schedules are prepared based on business need and subject to change at any time
• High school diploma, high school equivalency, or currently attending high school
• At least 18 years of age
• Must successfully pass background investigation according to company policy
• Must be bilingual in English and Spanish

Job Description

Under immediate direction, provides exceptional customer service, including receipt and payment of cash, in a high-volume sales environment. Responsibilities include:

1. Following established policies in accordance with the bank and supervisor’s guidance
2. Achieving monthly new account production targets
3. Processing deposits and payouts accurately, recording transactions, and balancing daily operations
4. Receiving cash and checks, verifying amounts, and checking endorsements
5. Examining cash to prevent counterfeit checks and IDs
6. Entering transactions into the computer and issuing receipts
7. Selling and preparing money orders, cashier's checks, wires, bonds, travelers' checks, and CDs
8. Processing Western Union wires and cash advances
9. Cross-selling bank services and products
10. Serving a diverse customer base, including Spanish-speaking clients
11. Performing additional tasks as assigned by supervisors

Environmental and Physical Requirements

• Ability to stand or walk for extended periods
• Work in a high-volume, stressful, and noisy environment
• Operate computers and office machinery
• Lift up to 25 lbs

FCBI is an equal opportunity employer.