Bilingual Personal Banker

First National Bank Texas; Lubbock (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

First National Bank Texas is seeking a cash-friendly Teller to serve a diverse customer base, including a large Spanish-speaking population. You will handle deposits, payments, and various bank transactions while promoting bank products with a strong emphasis on customer service.

The role requires bilingual communication, reliability, and the ability to work in a fast-paced branch environment. Training will be provided, with a focus on accuracy and teamwork.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Spanish-English bilingual communication required.
• Prior six months retail or customer service preferred.
• Ability to work flexible schedule including evenings, weekends, and holidays.
• Pass background investigation per company policy.
• Team-oriented mindset and ability to work well with co-workers.

Responsibilities

• Under direct supervision, provide exceptional customer service in a high-volume sales environment.
• Evaluate customer relationships and deposits to offer bank products and services.
• Follow established bank policies and supervisor directions.
• Aim for monthly new account production as directed by upper management.
• Participate in active sales environment including in-store aisle prospecting.
• Process deposits and pay out funds, recording transactions and balancing daily operations.
• Receive cash and checks, verify amounts and endorsements.
• Inspect cash to guard against counterfeit items and improper identifications.
• Enter transactions into computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products to a diverse customer base (including Spanish-speaking customers).
• Perform other tasks as requested by supervisors related to bank operations.
• Maintain regular and punctual attendance.

Skills

Bilingual Spanish/English

Customer service

Retail experience

Flexible schedule

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at[phone].

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service