Bilingual Personal Banker

First Community Bancshares, Inc.; Lake Jackson (TX); On-site; USD 29,000 - 36,000; Full time

Job summary

First Community Bancshares, Inc. is seeking a teller in Texas to provide exceptional customer service while handling cash in a high-volume retail banking environment.

The role involves evaluating accounts to promote bank products, following policies, and contributing to monthly new account production. Responsibilities include processing deposits and withdrawals, verifying amounts, selling money orders and wires, and assisting a diverse customer base, including Spanish speakers.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Fluent in Spanish and English.
• 6 months retail/customer service experience preferred.
• Able to work evenings/weekends/holidays.
• Pass background check.
• Team player.

Responsibilities

• Provide customer service and handle cash receipts/payments in a high-volume setting.
• Evaluate customer relationships and accounts to offer bank products and services.
• Follow policies and procedures as directed by supervisor.
• Aim for monthly new account production targets.
• Participate in in-store prospecting in a sales environment.
• Process deposits and cash withdrawals and balance daily transactions.
• Receive cash and checks, verify amounts, and check endorsements.
• Examine cash for counterfeit concerns and proper identification.
• Enter transactions and issue receipts.
• Sell money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Perform other tasks as requested by supervisors.
• Maintain regular and punctual attendance.

Skills

Bilingual Spanish/English

Customer service

Cash handling

Education

High school diploma

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

Approval limits will be based upon established authority levels.

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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