Bilingual Personal Banker

Fhnb; Glendale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Fhnb is seeking a friendly, bilingual (Spanish/English) teller to join our branch team in the United States. You will handle cash receipts and payments in a fast-paced setting, while helping customers with banking products and services.

Responsibilities include following bank policies, balancing daily transactions, and cross-selling services to a diverse customer base, including Spanish-speaking clients. Regular attendance and teamwork are essential.

Qualifications

• Ability to communicate clearly and professionally in Spanish and English.
• Experience in a retail or customer service environment is preferred.
• Six months of work experience in a retail or customer service environment preferred.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume sales environment.
• Evaluate customers and accounts to offer bank products and services.
• Follow bank policies as directed by management.
• Aim for personal achievement of monthly new account production.
• Participate in an active sales environment including in-store prospecting.
• Process deposits and verify transactions, balancing each day’s operations.
• Receive cash and checks, verify amounts and endorsements.
• Enter transactions into the computer system and issue receipts.
• Cross-sell bank services and products to customers.
• Serve a diverse customer base, including Spanish-speaking clients.
• Maintain regular attendance and punctuality.
• Perform other tasks as requested by supervisors.

Skills

Bilingual Spanish/English

Customer service

Cash handling

Teamwork

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier\'s checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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