Bilingual Personal Banker

First National Bank Texas; Laredo (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

First National Bank Texas in Laredo, TX is seeking a friendly, bilingual Teller to handle cash transactions and provide exceptional service in a busy branch.

The role requires 18+ years of age, a high school diploma or equivalent, and the ability to communicate in both Spanish and English; six months of retail or customer service experience is preferred, with a flexible schedule including evenings, weekends and holidays. A background check is required.

Qualifications

• 18 years or older
• High school diploma or equivalent or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must pass background investigation per company policy
• Must work well with co-workers in a team environment

Responsibilities

• Under direct supervision, provide exceptional customer service, handling cash transactions in a high-volume sales environment
• Evaluate customer relationships and accounts to offer bank products and services
• Follow established policies in line with bank and supervisor directions
• Assist in monthly new account production as assigned by management
• Participate in in-store prospecting and cross-sell bank services
• Process deposits and pay outs, record and balance daily transactions
• Receive cash and checks, verify amounts and endorsements
• Enter transactions into computer systems and issue customer receipts
• Sell money orders, cashier's checks, wires, and CDs
• Process Western Union wires and cash advances
• Provide services to a diverse customer base, including Spanish speakers
• Maintain regular and punctual attendance

Skills

Bilingual English/Spanish

Cash Handling

Customer Service

Teamwork

Flexible Schedule

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier\'s checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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