Bilingual Patient Support Coordinator

Staffing Resource Group, Inc; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading specialty pharmacy as a Bilingual Patient Support Coordinator and play an essential role in helping patients access life-changing therapies. This contract position involves working directly with healthcare providers to navigate insurance coverage, requiring bilingual skills in Spanish and English, and offering potential for permanent employment based on performance. Thrive in a supportive environment dedicated to patient care, with flexible shift options and opportunities for professional growth in a dynamic healthcare setting.

Benefits

Flexible work options after the initial period.

Opportunities for permanent roles based on performance.

Qualifications

• Bilingual in Spanish and English required.
• High school diploma required; associate or bachelor’s degree preferred.
• Prior experience in specialty pharmacy, healthcare access, or customer support.
• Familiarity with CRMs (Salesforce preferred).
• Experience with prior authorizations and insurance verification.
• Ability to work effectively in a high-volume, fast-paced environment.
• Empathy, patience, and professionalism in handling sensitive or urgent situations.

Responsibilities

• Conduct benefit investigations by contacting payers to verify coverage details.
• Document patient-specific insurance information, including cost share, coverage limits, and access restrictions.
• Assist healthcare providers with prior authorizations and reimbursement questions.
• Support patients and providers with the appeals process as needed.
• Communicate benefit details to patients and providers in a timely, professional manner.
• Identify alternate funding or access programs to reduce delays in treatment.
• Track and escalate trends or issues to management as needed.

Skills

Bilingual in Spanish and English

Strong multitasking

Time management

Problem-solving skills

Education

High school diploma

Associate or bachelor’s degree

Tools

Salesforce

Job description

Posted: 07/18/2025 Employment Type: Contract Division: Life Sciences Job Number: JN -072025-20595 State: Florida

Job Description

Bilingual Patient Support Coordinator

SRG4 offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG4 utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Be part of a growing specialty pharmacy team making a difference in patients lives!

Planned Start Date: 8/4/2025
Industry: Specialty Pharmacy Care
Work Location: Orlando, FL (Onsite; potential for hybrid after 90-120 days)
Pay: $20-$22hr
Shift Options: M-F 9AM-6PM, 10AM-7PM, or 11AM-8PM
Employment Type: Contract with potential for permanent opportunities based on performance

Overview:
Step into a growing organization that supports patients throughout their treatment journey from navigating insurance barriers to accelerating access to life-changing therapies. Our client is a leader in specialty pharmacy solutions, combining advanced technology, healthcare insight, and exceptional service to simplify the path to medication access.

The purpose of this position is to help patients get access to the medications and therapies that they need. This role works directly with healthcare providers & insurance plans/payers to gather information about a patient s insurance and the coverage provided for a specific pharmaceutical product. The Patient Access Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations for an assigned caseload and helps navigate the appeals process to access medications.

Responsibilities:

• Conduct benefit investigations by contacting payers to verify coverage details
• Document patient-specific insurance information, including cost share, coverage limits, and access restrictions
• Assist healthcare providers with prior authorizations and reimbursement questions
• Support patients and providers with appeals processes as needed
• Communicate benefit details to patients and providers in a timely, professional manner
• Identify alternate funding or access programs to reduce delays in treatment
• Track and escalate trends or issues to management as needed

Bilingual Patient Support Coordinator

SRG4 offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG4 utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Be part of a growing specialty pharmacy team making a difference in patients lives!

Planned Start Date: 8/4/2025
Industry: Specialty Pharmacy Care
Work Location: Orlando, FL (Onsite; potential for hybrid after 90-120 days)
Pay: $20-$22hr
Shift Options: M-F 9AM-6PM, 10AM-7PM, or 11AM-8PM
Employment Type: Contract with potential for permanent opportunities based on performance

Overview:
Step into a growing organization that supports patients throughout their treatment journey from navigating insurance barriers to accelerating access to life-changing therapies. Our client is a leader in specialty pharmacy solutions, combining advanced technology, healthcare insight, and exceptional service to simplify the path to medication access.

The purpose of this position is to help patients get access to the medications and therapies that they need. This role works directly with healthcare providers & insurance plans/payers to gather information about a patient s insurance and the coverage provided for a specific pharmaceutical product. The Patient Access Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations for an assigned caseload and helps navigate the appeals process to access medications.

Responsibilities:

• Conduct benefit investigations by contacting payers to verify coverage details
• Document patient-specific insurance information, including cost share, coverage limits, and access restrictions
• Assist healthcare providers with prior authorizations and reimbursement questions
• Support patients and providers with appeals processes as needed
• Communicate benefit details to patients and providers in a timely, professional manner
• Identify alternate funding or access programs to reduce delays in treatment
• Track and escalate trends or issues to management as needed

Requirements:

• Bilingual in Spanish and English
• High school diploma required; associate or bachelor s degree preferred
• Prior experience in specialty pharmacy, healthcare access, or customer support
• Familiarity with CRMs (Salesforce preferred)
• Experience with prior authorizations and insurance verification
• Strong multitasking, time management, and problem-solving skills
• Ability to work effectively in a high-volume, fast-paced environment
• Empathy, patience, and professionalism in handling sensitive or urgent situations

Why You ll Love It Here:
Make an Impact: Be part of the solution help patients access specialty therapies and feel supported every step of the way.
Culture of Excellence: Work in an environment that embraces change, challenges you to grow, and sets the highest standards for itself and the industry.
A Winning Team: Join a team that focuses on staying ahead with innovative technology, top-tier services, and a drive to be the best.
Respect & Collaboration: Thrive in a culture that values healthy communication, respect for everyone, and teamwork to achieve outstanding results.
Inspiration with Purpose: Be inspired by patient-first solutions your work directly helps people live healthier lives.
Growth & Stability: Start with a contract position that could grow into a permanent role, all while gaining valuable experience in a rapidly expanding healthcare sector.

Ready to make an impact and grow your pharmacy career with a team that puts patients first? Apply today!

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Explore exciting job opportunities in the vibrant city of Orlando, Florida! Known for its endless sunshine, world-famous theme parks including Walt Disney World and Universal Studios, a thriving arts scene with galleries like the Orlando Museum of Art, and a variety of recreational activities such as Lake Eola Park and the iconic Lake Eola swan boats, Orlando is a hub of innovation and creativity. With a booming economy and diverse job market, this city offers growth potential and a unique lifestyle that blends southern charm with modern amenities. Discover your next career move in Orlando and be part of a dynamic community that celebrates diversity and opportunity. Dive into our job listings today and kickstart your professional journey in the heart of the Sunshine State!

For more than 30 years, SRG4 has worked with clients inFortune 100 corporations, as well as emerging and rapid growthcompanies, located throughout the United States and globally.