Bilingual Patient Services Specialist

Triad Adult & Pediatric Medicine, Inc.; The Pointe (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

Triad Adult & Pediatric Medicine, Inc. is seeking a friendly front desk receptionist to greet patients, verify insurance, and manage registrations in a fast-paced medical/dental office in Illinois.

You will handle calls, schedule visits, process co-pays, and support medical front office staff while ensuring a courteous, efficient patient experience. Bilingual Spanish skills are highly valued for patient communication.

Qualifications

• High school education with additional specialized courses.
• Proficient in English oral and written communication.
• Bilingual in Spanish preferred.
• Working knowledge of Excel and word processing, telephones, and standard office equipment.
• Strong customer service and administrative skills.

Responsibilities

• Greet and registers patients in a polite, prompt, helpful manner.
• Answer incoming telephone calls and direct to appropriate personnel.
• Copies and verifies insurance; manages co-pays; documents activity.
• Notify dental/medical team when a patient is registered and waiting.
• Schedule new and existing patients per guidelines; maintain recalls.
• Maintain a clean waiting area and assist front office tasks.
• Perform closing procedures and prepare daily reports.

Skills

Bilingual Spanish

English communication

Customer service

Phone etiquette

Education

High School Diploma

Office admin courses

Tools

Excel

Word processing

Job description

Triad Adult & Pediatric Medicine, Inc. is seeking a friendly front desk receptionist to greet patients, verify insurance, and manage registrations in a fast-paced medical/dental office in Illinois.

You will handle calls, schedule visits, process co-pays, and support medical front office staff while ensuring a courteous, efficient patient experience. Bilingual Spanish skills are highly valued for patient communication.