Bilingual Patient Service Representative (Avondale)

Orthodontic Experts Ltd; Chicago, Northern (IL, KY); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Training provided

Travel pay

Medical, Dental, Vision

Paid Time Off

401(k) and matching

Bonuses

Job summary

Orthodontic Experts Ltd in Chicago seeks a Patient Service Representative to greet patients, manage the front desk, answer calls, and provide general administrative support. The role requires bilingual Spanish and strong customer service skills within a busy orthodontic setting.

The position involves handling payments, scheduling, and coordinating with clinical staff, while maintaining accuracy and friendly service. Training provided; travel to sister clinics may occur as needed.

Qualifications

• High school diploma or GED required.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual - Spanish required.

Responsibilities

• Welcome patients and visitors warmly and provide information and assistance as needed.
• Answer incoming calls and manage front desk tasks.
• Check-in and register new and existing patients; notify clinical staff of arrivals.
• Collect required patient information (registration, medical history, HIPAA privacy).
• Process check-outs, collect payments, and schedule next appointments.
• Maintain accurate comm-log and update patient/parent communications.

Skills

Customer service

Spanish bilingual

MS Office

Verbal communication

De-escalation

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Description

About us:

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.

We are looking for team members who are passionate about high-quality care and align with our Core Values:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.

Job Description:

As a Patient Service Representative, you will be responsible for providing a warm welcome to all visitors and providing them with the necessary information and assistance they need. You will also be responsible for answering incoming calls, managing the front desk, and providing general administrative support

Tasks include but are not limited to:

• Answer all phone calls.
• Listen and return all voicemails left in front of office phones.
• Check-in new and existing patients and let the clinical staff know that the patient has arrived.
• Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
• Check out patients (collect payments, make next appointment)
• Handle questions and provide information to walk-in patients.
• Maintain comm-log up to date with all necessary patient/parent communication information.
• Review the daily schedule of the clinic for any changes.
• Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
• Review for Bonding approvals
• Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
• Understand cancellation policy and reiterate it to patients.
• Print end of the day reports.
• Maintain office/reception area cleanliness.
• Check and reply to all office emails
• Check collected payments against the report and check all credit card transactions.
• Call patients with outstanding balances
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Participate in Marketing events
• Cash handling
• Other tasks as assigned

Requirements

• High school degree or GED equivalent
• 3 years of customer service experience
• 2 years of patient service experience
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills
• Bilingual - Spanish required

Working Hours/ Location/Pay:

• Monday – Wednesday 8:45am – 5:00pm
• Thursday - Friday 6.45am - 3:00pm
• 2 Saturdays per month
• Two 9:45am- 6:00pm Shifts per month
• 3339 W. Belmont Ave, Chicago , IL 60618
• Travel required to Harwood Heights,Skokie, Pilsen and Bucktown.
• Rate of pay - $19 - $20

Benefits (for our full-time employees)

• Paid Patient Service Representative Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Medical, Dental, Vision, and Life Insurance
• Short-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Paid Time Off
• Identity Theft Protection - LifeLock
• MetLaw
• Pet Insurance
• Free and discounted Orthodontic Treatment
• Monthly Bonuses