Bilingual Patient Service Associate - Remote

Lensa; Fort Lauderdale (FL); Remote; Full time

Job summary

A leading healthcare company is seeking a Patient Services Associate I in Fort Lauderdale, FL. This entry-level role focuses on scheduling Radiology appointments and delivering exceptional customer service. Candidates should possess strong communication skills and must hold a High School Diploma. The position requires multi-tasking abilities and a commitment to providing quality service in a busy environment.

Qualifications

• High School Diploma or equivalent required.
• 6 months+ of medical or related training and/or experience.
• Computer literacy and experience with general office equipment required.

Responsibilities

• Answers incoming calls to schedule Radiology appointments.
• Ensures gathering of accurate patient data for scheduling.
• Completes additional job duties as assigned.

Skills

Communication Skills

Customer Service Skills

Multi-tasking

Education

High School Diploma or equivalent

Job description

3 days ago Be among the first 25 applicants

Lensa is a U.S. career site that helps job seekers discover job opportunities. We are not a staffing firm or agency. We promote jobs on behalf of our clients, which include employers, recruitment agencies, and marketing partners.

The Patient Services Associate I answers incoming calls to schedule Radiology appointments and makes outgoing calls to patients and physicians. The majority of time will be spent handling scheduling and pre-registration calls based on business needs. Follows standardized process to get and give information during scheduling/pre-registration calls according to documented work processes. Enters all information into the applicable computer programs and systems. Determines the needs of other callers with a focus on one call resolution and ensures every customer receives the highest quality of customer service.

Specific Duties Include, But Are Not Limited To

• Takes incoming calls to schedule Radiology appointments and contacts patients and referring physician offices to schedule appointments.
• Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration.
• Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility.
• Enters all information into the applicable computer system in accordance with documented work processes.
• Determines customers’ needs based on incoming calls, escalates calls as necessary to Patient Services Supervisor or Patient Services Manager as appropriate.
• Completes any additional job duties as assigned
  
  

Position Requirements

• High School Diploma or equivalent experience required.
• 6 months+ of medical or related training and/or experience
• Computer literacy and experience with general office equipment required.
• Strong multi-tasking abilities, strong communication skills, ability to work well with physicians, patients, and coworkers
• Excellent interpersonal and customer service skills..
  
  

Physical Requirements

Standard office environment.

More than 50% of the time:

• Sit, stand, and walk.
• Repetitive movement of hands, arms and legs.
• See, speak and hear to be able to communicate with patients.
  
  

Less than 50% of the time:

• Stoop, kneel or crawl.
• Climb and balance.
• Carry and lift 10-20 pounds
  
  

Residents living in CA, NY, Jersey City, NJ, WA and CO click here (https://drive.google.com/file/d/1zs7u9G6TK5UyaWqQ1R3loQsbhPj7eWVz/view?usp=sharing) to view pay range information.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

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