Bilingual Patient Registration Representative

Pennsylvania Counseling Services, Inc.; Lebanon (Lebanon County); Hybrid; USD 21,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Disability insurance

401(k) with employer match

Paid time off

Paid holidays

Tuition discounts

Student loan payoff program

Job summary

Pennsylvania Counseling Services, Inc. is seeking a full-time bilingual Patient Registration representative to join our Finance team in Lebanon, PA.

The role handles calls for new clients seeking mental health or substance use services and supports outpatient therapists with scheduling and data entry. Duties include taking intake questions by phone, updating therapist availability, returning voicemails, and completing data entry and scanning during slower periods.

Qualifications

• Must be bilingual in Spanish.
• Must have computer experience, be proficient in typing and have the ability to complete data entry.
• Experience working in an office is required.
• Must be able to multi-task, be detail oriented, work independently and prioritize job tasks.
• GED or High School Diploma required.
• Must be familiar with South Central PA counties: Adams, Berks, Cumberland, Dauphin, Franklin, Fulton, Lancaster, Lebanon, Perry, York.

Responsibilities

• Talking with clients over the phone and asking intake questions to schedule them for their first appointment with an Outpatient Therapist.
• Managing Outpatient Therapists schedules to keep their schedule up to date with their availability to see new clients.
• Returning any voicemails or emails that come in for new referrals.
• Completing data entry and scanning during down time between phone calls.

Skills

Bilingual in Spanish

Data entry

Typing

Office experience

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

City Lebanon, PA

Job Type Administrative

• Company paid health insurance or waiver pay if you are enrolled in health insurance elsewhere
• Dental, vision and disability insurance available
• 401K option with employer match available after 1 full year of employment
• Paid time off
• Paid holidays
• Tuition discounts available if seeking a degree
• Student loan pay down program that does not require you to pay PCS back if you leave

Requirements

• Must be bilingual in Spanish
• Must have computer experience, be proficient in typing and have the ability to complete data entry
• Experience working in an office is required
• Must be able to multi-task, be detail oriented, work independently and prioritize job tasks
• GED or High School Diploma required
• Must be familiar with South Central PA counties: Adams, Berks, Cumberland, Dauphin, Franklin, Fulton, Lancaster, Lebanon, Perry, York

Description

We are seekinga full time bilingual Patient Registration representative to join our Finance team!

In this department we handle any calls that come in for a new potential client to receive mental health or drug and alcohol services.

Duties include:

• Talking with clients over the phone and asking them intake questions to schedule them for their first appointment with an Outpatient Therapist
• Managing Outpatient Therapists schedules to keep their schedule up to date with their availability to see new clients
• Returning any voicemails or emails that come in for new referrals
• Completing data entry and scanning during down time between phone calls

This is a fast paced, quiet working environment. It requires you to be able to multi-task, have a high level of detail, be able to prioritize your work throughout the day, be able to work independently and be accurate with your data entry.

All applicants may be tested on basic math, auditing, sorting and computer skills.EOE.

#PCSPriority

Pay $15.50 - $17.50 per hour

Degree Requirement High School Diploma / GED

Working Hours 40 hours per week between the hours of 7am and 5pm, will work at least 1 day until 6pm (rotating schedule)