Bilingual Patient Advocate

SACRAMENTO LIFE CENTER INC; Sacramento (CA); On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

Paid Holidays

401(k)

Paid time off

Flexible PTO

Retirement Plan

Job summary

SACRAMENTO LIFE CENTER INC in Sacramento, CA is seeking a Patient Advocate to act as the main point of contact for patients, handling administrative and clinical tasks in person, by phone, or via email.

You will welcome patients, review intake forms, assist with Medi-Cal Presumptive Eligibility, update EMR records, and coordinate referrals. The role requires a friendly, self-directed professional who can multitask in a busy office.

Qualifications

• Must be able to manage phones and patient communication professionally.
• Ability to multitask in a fast-paced clinical setting.
• Self-directed and able to work autonomously with little supervision.
• Personable with a friendly approach to patient interactions.
• Proficiency with EMR/EHR systems preferred.

Responsibilities

• Answers phones and welcomes patients.
• Reviews intake forms to prepare for advocacy sessions.
• Assists clients with Medi-Cal Presumptive Eligibility.
• Administers pregnancy tests according to policy.
• Provides individual and/or couple advocacy; sets plans and goals.
• Updates patient records in EMR and keeps notes current.
• Mails follow up and schedules appointments.
• Directs patient questions to appropriate medical personnel.

Skills

Phone etiquette

Multi-tasking

Self-directed

Welcoming patients

Computer proficiency

Bilingual

Tools

EMR/EHR

Job description

Benefits:

• Paid Holidays
• 401(k)
• Paid time off

As a member of the SLC team, the Patient Advocate will handle a variety of tasks including administrative as well as clinical. The Patient Advocate is the main point of contact for any patient. A major part of the day is spent interacting with either in person, on the phone or via email with patients.

Job Responsibilities: Clinic Duties

• Answers phones and welcomes patients.
• Reviews completed intake forms to prepare for patient advocacy session.
• Assist clients with Medi-Cal Presumptive Eligibility.
• Administers patients’ pregnancy tests according to Medical Policies & Procedures.
• Provides individual and/or couple patient advocacy. Develops and notates plans and goals for ongoing patient advocacy sessions. Collaborates with male Patient Advocate as appropriate.
• Evaluates material needs of patients and assures referrals to appropriate community agencies and organizations. Distributes appropriate items.
• Updates Patient Records in EMR in a timely manner.
• Updates assigned section of the resource manual monthly.
• Makes follow up phones calls to patients
• Makes or changes follow up appointments and divert patient’s medical questions to appropriate medical personnel

Other Required Duties

• Attends required monthly Staff and Patient Advocate Meetings
• Completes all required paperwork for employees, signs confidentiality agreement, TB screening, CPR training, Mandatory Sexual Harassment Training, e-training on OSHA, HIPAA, BBP, TB, and Fire Safety.
• Responsible for continued organization and cleanliness of the Baby Closet.
• Attends training sessions, “field” trips to community agencies and other meetings as required.
• Assists at all major events
• Performs other duties as assigned

Minimum Qualifications

• Full Agreement with the SLC Mission Statement, policies and rules.
• Phone management/etiquette skills
• Ability to multi-task
• Self-directed and able to work autonomously
• Personable, ability to welcome patients
• Computer proficiency (EMR/EHRPreferred)

Desired Qualifications:

• Certified Medical Assistant
• Bilingual

Experience

• Minimum of 2-4 years of previous experience in a clinical setting

Benefits:

• Flexible PTO
• Paid Holidays
• 401K Retirement Plan
• Fun at work, a team you will love, and a cause you can stand behind!

Pay Range (based on experience & knowledge) $23-$25 an hour.

Schedule: 24-32 hours a week. Available to work during the following hours

• Monday - Thursday 9am-4pm
• Friday 9am to 7pm
• Occasional Saturday

Work Setting:

• In-Person
• Office Setting with potential frequent interruptions.

Physical and Emotional Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.

While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, and talk or hear. Prolong sitting and typing. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The noise level in the work environment is usually quiet.

SLC is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.