Bilingual Parts Specialist — Customer Service & Auto Care

O'Reilly Auto Parts; Ennis (TX); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock Purchase Plan

Medical benefits

Wellbeing programs

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts in Ennis, Texas is hiring a Parts Specialist to deliver high-level service to retail and installer customers and to support store management in daily tasks. Bilingual candidates are encouraged to apply, and training will cover all company programs and policies.

The role includes greeting customers, assisting with merchandise selection, handling cash and credit transactions, processing returns, and resolving complaints.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist in merchandise selection.
• Assist professional customers as needed and directed.
• Handle cash drawer and transactions accurately.
• Answer store calls per policy, look up parts, quote prices, and promote related items.
• Process exchanges and returns per policy and resolve complaints amicably.
• Assist with stocking, planograms, and store cleanliness.
• Operate training as required and perform daily store duties as assigned.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts in Ennis, Texas is hiring a Parts Specialist to deliver high-level service to retail and installer customers and to support store management in daily tasks. Bilingual candidates are encouraged to apply, and training will cover all company programs and policies.

The role includes greeting customers, assisting with merchandise selection, handling cash and credit transactions, processing returns, and resolving complaints.