Bilingual Parts Specialist: Customer-Driven Auto Parts

O'Reilly Auto Parts; Clinton (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k Start Day One

Medical Insurance

Dental Insurance

Vision Insurance

FSA

Wellbeing Programs

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers while supporting store management in daily tasks. Bilingual candidates are encouraged to apply.

The role involves greeting customers, helping them select merchandise, processing transactions, and assisting with store operations such as stock updates and planogram compliance.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.

Skills

Alphanumeric matching

Customer service

Multitasking

Education

ASE certification

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers while supporting store management in daily tasks. Bilingual candidates are encouraged to apply.

The role involves greeting customers, helping them select merchandise, processing transactions, and assisting with store operations such as stock updates and planogram compliance.